You just don't get it, do you? We Pros are THE customers. The leads you send us are not the customers. We are the ones paying your exorbitant bills. You have not listened to a single thing written by hundreds of your customers.
To the Pros who might read this post:
The power to change this is in our hands. Drop Thumbtack, or at least take no further expensive and wasted leads from them. There are many other vehicles on the market to get us the business we deserve. My own website produces many times more leads than Thumbtack currently does and it costs me only $200 a year. Thumbtack could cost many of us that much per month.
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Some tax was the first web-based service that I used to locate customers. In the beginning, a lead might cost me less than two dollars. He required me to buy credits in a bundle to use to secure clients. You have constantly changed your billing format, and the result has not been a good one for me. I have seen an 800% increase in what it cost me to pursue a customer. And I am seeing less and less customers contact me. As a result, I established my own website enjoined a service called the Knot. Both of these provide me many times more customers than Thumbtack does. In fact, I have contemplated very seriously just closing my account if you. I suggest you look into how other companies handle their professionals. I find no rhyme or reason to your pricing scheme. Charge me once a client hires me. Establish a protocol to determine whether or not I have been hired. But do not charge me merely because someone asks if the date of their service is available on my calendar, and I reply that it is. Sometimes, I will not reply to a potential customer because I know that you will charge me to answer their question in my gut tells me that they are not seriously looking for a professional in my field. I have one more criticism of your system. I think I have close to 80 reviews. All but three of them are five-star reviews. One of my reviews was for four stars, and even though the client contacted you indicating that she made a mistake, you did not change it. The other two reviews come from customers who never hired me, never paid me, never got any services from me yet they wrote bad reviews. I honestly think they were not looking for services but rather were "hired" by a competitor to give me bad reviews. Each time I have contacted you your response has been unsatisfactory. You have done nothing to change the reviews will remove them from my portfolio. I was promised a call back on two of those occasions and I'm still waiting for your return call. I remain one of your professionals, but I am not at all happy with your service and if you were charging me a monthly fee I would've close my account by now.
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