Hi Kameron, Thanks for reaching out with your suggestions! I am very appreciative for your advice. I mostly answer every request within an hour. The times I can't are for leads that are: 1) Out of my travel area, but was promoted anyways. I haved checked my preferences almost weekly to see if something went wrong. I get promoted sometimes for out of state jobs that are 150 miles or more. I love to work but cant drive 3 hours for a 1 hour position! I have called the chat line to discuss this but for no resolution most times. These jobs I have to take the time to think if I can manage to make that particular job work in my schedule which takes time or try to fight to be reimbursed for a lead. 2) Job discription is for a dog trainer but it is asking for an animal behaviorist or job is mislabeled and owner needs a behaviorlist. You do not have options when people are searching for a trainer and the animal is very aggressive biting people that they can maybe search for a more skilled professional. My insurance only covers my skillset to include certain types of aggressive dogs. I know it would be very hard to differentiate this in the customer inquiries but would love to be able to be reimbured for leads outside my skillset if I was not able to fill the position for that customer. My main goal is to be able to fulfill and exceed customers needs making my business profitable and Thumbtack look good. Customers will come back time and time again if they find awesome professionals on Thumbtack making your business successful. I have about 25% of my business from Thumbtack leads and I'm hoping the company learns and grows from professional feedback. Never mind paying for a lead! I am just saying its truely not a lead if you can't talk to the client. Robin
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Please everyone let me know how expensive it is to be promoted On TT. I get promoted many times a week. Usually about 4-7 times for a pretty good chunk of change. Out of the 4-7 leads, only 1-2 customers (if I'm lucky) even give you a reply. Its really hard to land a job when customer will not respond. Is it even a lead if you have no information to contact customer except through TT messages.
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