Hey @Meckell! Thanks for the information on this! I understand that, especially when a pro offers multiple services they are trying to target the service that applies for the customer’s benefit. Maybe there’s an option here for pros who only offer one service across Thumbtack, such as myself who doesn’t need to highlight other areas of work. Or maybe there’s a way to incorporate all of this such as: showcasing our main image/headshot with floating smaller images beneath or on the right of the pro list that customers can see and swipe through. Thanks for passing on my feedback! Have a great week.
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Hi Thumbtack, I am really displeased that my profile photo is being auto populated to what’s deemed most relevant in what customers are “searching” for. The irony I’m having trouble with here is that my profile photo is a professional photograph from a SF Thumbtack Fall shoot that I specifically participated in with the intentions to later use for this exact purpose. I sincerely do not believe customers want to immediately see (mostly) low resolutions photos of painted rooms as the very first visual. Customers want to see the living professional who they are entrusting to do said rooms in their homes. I think Thumbtack already knows this same data that all major websites collect: the attention span of the average human who clicks on a website is not very long, mere seconds before they move (scroll) on. This test is damaging for us. Our main image of ourselves is what gets the click and I know is also why TT previously put all the emphasis on headshots. Customers will click the image of the PERSON, and then they can and will keep scrolling to see photos of work afterwards hence the designated sections for past projects, photos of work, and reviews. I hope that you will quickly share this feedback as it is hurting your pros who are already doing everything to meet Thumbtack’s requirements and advice to be successful, including the cost we have already paid to have our image being seen. I should really have control over my face as my image- at very least. Thank you!
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