Thanks for the recognition and congrats to the other Top Pros. My name is Karl Moore and I am a creative photographer based in Atlanta. I’m very blessed to to do what I do and have a great group of clients that include working for some of the top pro sports teams here in Atlanta plus several colleges. I also get to work for ad agencies, magazines, and corporate clients. Thanks again! Karl
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Hi Jason, thanks for an opportunity to speak about my experience as a Top Pro. I was a Top Pro almost from the start with getting hired and my feedback. Unfortunately, I lost my Top Pro status because of the algorithim used to determine the 75% response status. (I think mine came in around 72%.) Anyway, if a customer replied to a quote sent where they said "hey, profile looks good, call me" then I would simply pick up the phone instead of replying back, "ok, I'll call you" just to stop the clock from ticking. Then, I would get reminders about hurry up and reply before it's too late. Other examples were if a customer replied back "thanks" or whatever else, and I don't reply back when no reply was necessary, then the clock counts down and I get rated a dead beat pro. Funny though, I always got highly rated by my clients as being "very responsive." I got hired, repeatedly, got 5-star reviews, but since my response rate was not adequate, I was dropped as a Top Pro. I called and repeatedly tried to get this reversed or looked into to change, but nothing ever happened. They just said it was what it was and sorry. Why are we even rated on response time anyway? We either get the business or we don't. The customer likes us or they don't. We get a 5-star review or we don't. So why does it matter about some algorithim to determine if we are responsive when the algorithim itself can't judge when something is appropriate or not that it needs a reply. Sorry, I was proud to be a Top Pro, but find this response rating to be included as a Top Pro absolutely should not be included. Karl Moore Was a Top Pro!
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