I paid $20 for a lead and the customer did not respond at all. I made three attempts on three different days to reach this customer. Zero response. Now I see a note in my Thumbtack inbox that says "J.W. canceled their project". When I inquired with Thumbtack support about this, I was told " You pay to connect with a potential customer." That's right. I pay to CONNECT with a potential customer. I think we have different definitions of what "connect" means. One of the dictionary definitions of a "connection" is the following: "people with whom one has made contact." Hmmmm... I don't think I made contact. I think I paid $20 for a canceled project. And, Thumbtack will not refund. Question: how I can be successful on Thumbtack when I'm paying for connections that are not actually connections? -Jim
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RCPS is exactly right " I like being able to view a customer’s request and determine for myself as to whether I want to reply to their need or not (hence why I don’t use Instant Match). " The reason that I used to love using Thumbtack is because it was a "pull" system. It was until now. A pull system means that we view the job details first... we determine if it is a good fit, we determine if it will fit into our schedule, we determine if the customer has even provided enough detail to be able to quote. A lot of customers don't know what they want, they don't know what it's going to cost, and they don't know how to provide enough specific details or pictures for me to be willing to pay $ to get in contact with them. A "push" system is what Thumbtack search results is creating. I don't want leads pushed on me. If I did, I'd be using Home Advisor, which I hate. Home Advisor pushes bad leads on me. They are a waste of time and money. That's why I discontinued using Home Advisor. I just had a Thumbtack lead pushed on me today... and it said that they had also contacted 5 other providers. So, they are just clicking all of them, unaware that I'm charged money just to get in contact with them. We provide a premium service. We are licensed and bonded. There are many on customers on Thumbtack that want the cheapest price, and they want us to show up tomorrow. Sorry, it doesn't work that way. I'm often booked out 2 weeks. And, I have employees, which means that I have overhead. And, overhead means that I'm not the cheapest on Thumbtack. So, no thank you to a push system. I'd rather opt out of Thumbtack search results, if possible.
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