Very much in the same boat- not sure what happened. Went from at least a lead a day (which I was thankful for considering the climate of today's market) and now poof!- nothing for 8 days. The lead that came in 8 days ago was for a week day I had marked as unavailable, so I guess technically it has been even longer... I am not sure if now that everyone has targeting turned on, we are shown less in actual client search results (not just "look yourself up"). I find that I rank differently when I check on my phone vs. the internet vs. the app every time so who even knows any more. Something is wrong with the algorithm.. or the Thumbtack market is now just simply flooded with pros. Nonetheless, very frustrating when at a stand still with no means of assistance.
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if the same pros are always being shown in the search results due to their ratings, reviews, whatever you guys judge us on... how are other professionals ever supposed to compete if you just show the same people over and over again to potential clients? Then, you say to us to use the targeting feauture and to try to find through the opportunities tab to generate business.. but you do not show our messages directly through a customer's inbox once sent- only through their job post as we are "interested" pros, not that we provided an actual quote, nor do you present our actual quote without them having to be notified/open the actual job post again.
I guess I just don't understand... if we are not hired through Thumbtack, it is hard to get verified reviews but if we do not get those reviews, we are not shown in search results. But if the same people are constantly being contacted as they are the only pros showing up in actual search results over and over.. doesn't that create a catch 22 for us newer pros?? How many pros actually show up in a search at a time? When I do the "look yourself up" it only shows the same 20 people over and over again.. I WAS one of them until I guess I was no longer "new enough". This business model does not make sense to me at all... *post merged to existing conversation by moderator on 3/13/2020*
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I don’t understand.. you say to have us include reviews by using an external link to past customers to boost our ratings to be seen in searches, yet when I did so, you informed both me and my client (embarrassing) that her wonderful review violated your terms of service. Now, my profile has been flagged, her profile has been flagged and my review dropped off/I no longer show up in search results. How can people trust this system when you take our money for leads, but then discredit us when we actually have clients do what you say we should???? Since this “violation”, do I no longer show up in searches???? What if now I’m too afraid to even send out a review request at fear of being suspended? This is crazy!
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