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Freshly · ‎November 21, 2018

Chris, I would like some clarification - looks like you have now added Vegan to the cuisine choices. But what is not clear is for example if the customer is suggesting their prefered cuisine is: Interested in the following cuisineAmerican - casual, Vegan - what does this mean? Are they asking for specifically American casual cusine with Vegan only? or vegan options and american casual cuisine? It is even more confusing when they list every cusiine on the list and add the Vegan as well. Everytime I turn around, there is another change - change is good but asking customers like me specifically catering to a niche market would have saved a lot of time and effort on your part and mine. I really appreciate if someone could respond or call me

Freshly · ‎August 02, 2018

Marco, Jason & all at TT. I don't see anywhere how you are addressing your customers request - Keep in mind that we are your customers not the people who are requesting quotes. They are not paying you anything. I used to get people responding to my quotes, now it is just a black hole. This should be an easy fix. WHy are your customers requests and emails not being answered? Once more - I have been asking for a vegan/vegetarian category. Yet to see a direct response to my question on your timeline. This is very disappointing customer service. You are making changes and tweakings to things that we are not asking for and don't really care about the issues we are raising. Either fix it or you will lose pretty much all your customers.

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