Your inability and unwillingness to address valid concerns only confirms what many pros fear--that you only care about making money, and not about continuing to provide a great service to pros and clients. I've stopped using the site, and now depend on personal contacts and Upwork because I am simply unwilling to lose any more money to Thumbtack. Listen to your pros, or deal with seeing us disappear and/or disengage. I disengaged months ago, and I won't be sending any bids or communicating with potential clients until things go back to being fair and clear. Upwork, at most, takes only 20% of what I earn, and that's ONLY when I'm actually hired--more often, it's 10%. I don't know how you can defend your own practices in the face of such a practice as that, and you won't be getting more money (or recommendations) from my direction until the system gets fixed.
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