The tagline on Thumbtacks homepage says: " Find local professionals for pretty much anything." When you do a search for a web designer / developer in my area the results are people NOT in my area and my profile when promoted is not found unless you uncheck "Phone & Internet". Thumbtack is missleading people that are looking for good local services for this industry and it is a waste of time for the people looking for these services. People are not going to know to uncheck phone and internet and move on to other places to find these services. Thumbtack must make sure the "Phone & Internet" is unchecked by default!! Especially since Thumbtack has a Google ad stating "Local" at most likey $10 per click. This is a big waste of time and money. "Phone & Internet" should also be relabled to "Anywhere in the US" Please Thumbtack - you must change this as it is hurting you and your pros!!
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Currently your search results are funneling all the new jobs to only 2-3 of Pros in my industry. I am sure they are getting tons of contact but our business has dropped off a cliff because of this change. I did a sample search for a Pro on Thumbtack as if I was a customer. I entered my local Zip code and searched for Web Designers. The results came back with NO pros in my local area. All the results where Pros from 100s of miles away from my target location. The slogan on the Thumbtack homepage says: "Find local professionals for pretty much anything." - Key here is "find Local" I understand that if the user unchecks "phone or internet", then local results show and my profile does so but your typical user will not know to uncheck this. The results should start with Top Rated Pros in the imediate area and then you need to provide the option to search nationwide. Maybe a radius search? Like everyone else is saying here. The search results also have no rhyme of reason. We are seeing Pros in the initial search with lower average reviews and much less hires showing much higher the search results.
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