To me, it makes sense only to have to pay if I actually get hired for a job. Being charged a percentage of my fee as a service fee for the lead makes sense. But paying for leads that lead nowhere makes absolutely no sense. I just ignore Thumbtack altogether right now. The old system of paying to send quotes was also idiotic. I would pay to send quotes just to find that people aren’t serious or don’t know what they want. If someone hires me on Thumbtack, paying a service fee when they send their initial payment makes sense. Thumbtack gets a cut for the lead and then retaining that client will be my job after that.
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