Here's annother one... The customer reached out to me... just to be polite and he responded "Thank you". That politeness on his part is costing me $39.02 WTF? Edit: Yeah.. I'm done. I have clung on in the hopes I could justify this.... but no more. As soon as this charge clears I will remove my credit card.
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Yeah.. I was charged $33.00 for a client to ask me where my studio was located. (is there somewhere on my profile that this info could have been made available to the client)? From now on I am including in my quote the information along these lines. "Please be aware that when you contact potential photographers that we are each charged a substantial fee for any questions you may ask." Is there anything in the TT guidelines that prohibits this? If so... then I'm going to have to pull the plug.
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" As a band, there are so many variables we need to know, before we can ever give a serious quote, we're not a service that's got a set menu of costs, so we need clarification, and it's now far too expensive just to find out if we're even right for what they are looking for, much less booking the gig." Same here as a photographer. The devil is in the details.
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" What is this
Gone are the days of paying for every quote you send, whether or not the customer gets back to you. Now, you set a budget that only covers the quotes that your customer actually responds to. That means getting in front of more customers while only paying for interested leads.
But don’t take our word for it. Here’s what Top Pros on Thumbtack have to say about the new way you pay to connect with customers on Thumbtack.
Pay for customers, not quotes.
Setting your budget gives you a new level of control on Thumbtack. “You’re not just sending money into the darkness and never hearing back,” says Manuk, a personal trainer on Thumbtack. Now, Thumbtack promises not to charge you for quotes you sent but never hear back from (regardless of whether you have Instant Match turned on). Instead, Thumbtack only charges you when a customer responds to your quote, so you can focus your budget on customers who show interest in hiring you.
How it works.
“You only pay when the customer reaches out — and when they do, you know they’re serious,” says Courtney, a Top Pro fitness instructor in Georgia. To determine the number of customers you hear from in a week, you’ll be asked to set a weekly budget based on how much you want to spend, and that money goes towards customers who contact you about a job. You might come in below budget — but you’ll never be charged more than the budget you set for the week.
Why it works.
In a word: more. That’s what Thumbtack’s new budgeting tool offers you. As New York City DJ Joel explains, “It’s widening my reach by putting me in touch with people who are actually interested in my services, not people just who I hope are interested.”
You’ll still browse jobs yourself and send estimates to the customers you want, only now you just pay when a customer contacts you. If quoting for yourself is eating up a lot of your time, consider letting Instant Match do some of the hard work for you.
What to do today.
“Set a budget that makes sense for you today. And give Instant Match a try before business gets too crazy,” says Matt, a Top Pro music instructor on Thumbtack.
If you haven’t been on Thumbtack for a while and you’re still paying for every quote you send, Thumbtack will ask you to set your budget when you send your next quote. Take time to think through the budget you set, including how many customers you want to take on in a month and how much you want to spend.
What to do a month from now.
The budget you set is flexible. It’s one of the things pros tell us they like best about Thumbtack’s budgeting tool — Thumbtack gives you a suggestion on where to start, but it’s always open to tweaks and changes. Because we know your budget isn’t ironclad and changes depending on the season you’re in and the projects you’re working on. (Not sure how much to charge? Use Thumbtack’s Pro Community to connect with pros in your area and find out.) Continue to play with the amount you spend in the next few weeks until you settle on the right amount. Then, know that changing it up is always a few clicks away.
Questions? Learn more about paying for customers and catch up on other recently added Thumbtack tools .
about letting some pros know up fromt what they will be charged, but not all of us. If you can do it for some you can do it for all just as easily....it's just a few clicks then boom.....done." Yeah.. I'm not buying it either. I think it sounds like the real number is 'none'. since 'some' is impossible to prove.
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Same here I don't like the not knowing... not knowing how much it costs each time till it's to late. Not knowing if they are going to ask a ridiculous question and poof! there goes my money. I don't like being set up on a 'budget' that repeats every week. Sometimes I don't see a job that I want to quote on for a few weeks. Also, I'm particular about which clients I want to work with as much as they are about working with me, and seeing the specs about the job prior enables me to avoid a lot of jobs I can already see are not worth my time. In addition, I have had people reply to my quote and then I find out that the job is nothing like what they posted/requested. I then have called TT to refund my money. How will that work with this new scenario? I won't have a leg to stand on if they are unreasonable in their expectations. Not a fan of this. EDIT: I would be willing to pay a higher percentage upon being marked as hired. in all honesty... I have had plenty of clients ask me questions... say they will get back to me and and then they find their nephew Joey who can shoot their product with his phone. Or some other reason... the job falls through. Even once I am marked as hired it's no guarantee. The percentage of clients I get thru here is quite small. The only saving grace is once I have them in my studio it is highly likely they will not be looking for anyone else in the near future. So, I get the fact that you only see them once and then they are a regular client for me afterwards. But the marketing cost to actual client ratio is extremely small.
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