How do I know if a customer is "serious" if s/he reaches out to me? How do you define serious? Like me, folks shop around and compare prices which they cannot get unless we send them a quote. Perhaps you could explain how we are charged to the customers who reach out to us so that they will only contact us if the are truly "serious." So, we are still paying for quotes! This works well for TT, but not for us!
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