Thumbtack still hasn’t gotten it right. I completely checked out once I was charged for leads that did not LEAD anywhere. If your pros don’t win, why should you? Now you’ve changed the structure that still is in favor of Thumbtack. It is extremely uncomfortable to go from paying $7-10 for leads that go no where, to an ever more extreme quoting system that can charge you up to $45 for one lead without ever disclosing exact costs. Freelancers don’t have time for surprise charges. I find comfort in knowing exactly what every lead will cost me. Also, what even is considered “being contacted”. Help your pros win and you will always win. Try one flat fee tiered monthly membership for every budget . Or pay per lead ONLY when marked HIRED. I won’t be sending out any quotes AGAIN, until there are changes that actually benefit my business. P.S. Stop allowing clients to “not know” what they want. “ I‘m not sure yet” shouldn’t even be an option. Discourage clients who aren’t actually ready to get projects done, from seeking quotes. And please force people to put their project budget in their requests.
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