So let me follow up with this now that TT essentially gave the More experienced pros the short end of the stick with forcing everyone into using the targeting option to be able to get recognized at all anymore in searches..... charging someone to as you use them as bait, just to give away the lead to the lowest bidding, inexperienced pros, before the pro the was actually chosen in the first place by the customer, is NOT RIGHT! Explain to me and the rest of the TT community how this is fair... And please save the auto responses about The pros paying to have TT put them in front of customers, because with this new extreme push for targeting, it’s Hardly the case.... This is NOT one of the reasons why Pros sign up for this website. And it’s also not how you lure a potential new pro in to sign up either. This is ‘bait and switch’ tactics 101.
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It’s no secret that by enabling targeting feature is good for Thumbtack. But it’s NOT for the pro that is listed in a category with more than a few other pros(which is pretty much every category)... I have been a pro on TT for quite some time now. I have done the math. This makes no difference to the customer, but increases profits for TT to charge pros instantly, while allowing everyone else to bid on a job at the same time. What’s worse is that when there’s an opportunity that shows that 0 pros have responded, the truth is that multiple pros have already responded. Some may call it a glitch, or possibly a delay in the system. As a business person, Myself, I sure know what I see it as... So I completely understand it’s a business. Whether it’s honest or not, is up to Everyone to decide on their own. I simply choose To Not enable the targeting preference on my account for these obvious reasons...
Now on to the point of my post:
I don’t know what’s more annoying, the ad that’s posted across the app, that takes up half of the page, when writing a message to every customer, or When a pop up box comes up on the screen, after EVERY quote that you send, forcing you to close out of the Pop up box which is suggesting to ENABLE TARGETING... um, No thank you. How many times can you ask someone if they want to buy something before it’s considered harassment? this shouldn’t be any different.
I rest my case. *Post moved from the Share Ideas board to the Targeting board on 05/12/2020 by Moderator*
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I agree with everything you said, as It's been my concern as well.... I think one way to help remedy this issue would be to allow the customer to use a drop down menu where they could filter the list of Pros based on TT experience(total hires), or based on total years in business, and also number of negative reviews in the past 6 months, and finally number of 5 star reviews in past 6 months. The default would be average star rating for verified reviews.
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Anyone could argue the fact that this would be the most appropriate business model, in an all fairness point of view. But unfortunately, when there's an open cookie jar on the table, you can't expect the hungriest, most greedy one in the room, NOT to take all they can get, especially when they know there's no recourse for doing so. Maybe a better way of putting it would be something like a potluck, where all the pro's were invited to bring their own plate to share, and TT ate all but one guest's plate because they were the hungriest and felt entitled to do so, because they were the ones hosting the party.
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I understand that there’s a level of transparency needed to make TT out to be legitimate. But how can you build trust with your current customers/members if you change the titles of their topics and move/hide their postings?? It’s basically the same thing has deleting a bad customer review in my opinion. I have seen moderators do this constantly in order to clean up the content and make TT appear to be more appealing and make it out to have less overall complaints or concerns. This is NOT how a public message board should be run. It’s Absolutely dishonest and gives false representation. post merged to existing conversation by moderator on 3/35/2020
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So I've had an overall good experience with Thumbtack since I joined. The top Pro status is a bit out of reach for other reasons that TT doesn't bring into consideration. But regardless, in my area, my business has been at the top of the list in all the categories that are targeted with the highest review rating for quite some time...
There have been some minor changes and some drastic changes to the TT platform along the way. After adapting to the changes, I get adjusted and things seem to work out for the better... The problem I am having now is getting charged for leads that simply don't reply, or for leads that I decline right away.
This has gotten worse and worse over the past few months. Especially with this pandemic going on right now, the quality of the leads has taken a drastic downturn. This is not TT's fault, but naturally, when people arent making money, they tend to go about things in a more frugal manner. On top of having to deal with customer's that are now negotiating more than ever, the number of leads for my particular work field has risen drastically because pretty much everyone is at home these days and they are unable to attend their local gyms. So this is where we come in..
To make a long story short, Ive been forced to decline quite a few jobs. These jobs were not necessarily close to me, and for one reason or another, I'm just too busy to make some of them worthwhile, when I know I have more than enough work right now. What shocked me the most is that I just checked my bank statement for the past month(actually 26 days) and I noticed that I was charged $269 from TT for leads! Mind you, I was in contact with some of the customers, but most of them I declined right away, so another pro could pick up the lead, or the customer never responded at all. What makes matters worse is that im still spending my maximum budget, yet I only ended up booking a total of 4 appointments from these TT leads for the month. YES ONLY 4!! At $67 per appointment booked, I'm better off not working, as my jobs pay about 150 bucks on average, without expenses factored in. The cost of the leads has gone up quite a bit over the past year or so, and now it's really starting to reflect. I simply can't make sense of using the site anymore, if this is how I'm going to be charged. I hate to say it, but it doesn't make business sense pro a Pro's standpoint..
Getting charged for leads when you decline them immediately is absolutely ridiculous. Especially when TT is charging the pros that are actually submitting bids to these customers anyway. Another thing that bothers me with the fact I get charged automatically because the business is "Promoted", yet other pros are getting in bidding wars with me for these jobs. If the customer submits a request over the weekend, I get charged for being promoted, but sometimes am not even able to respond unit monday comes around. TT can't expect every pro to work around the clock 7 days a week to keep up with these requests, just to make sure that we arent paying for nothing for leads submitted during non-business hours.
Is the Top Pro status also is calculated based on a 24 hour timeframe for responding as well?
title edited by moderator on 03/25/2020 for clarity
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I couldn’t agree with these comments anymore! I have strived hard to become top pro for the past year. It’s obvious who the Top Pro is in the listed categories that we serve in my geographic area. The person labeled as the top pro doesn’t even have over a 4.7 rating. What’s up with that?! I Never received a single bad review in the past year. The only customers that ever left a 3 or 4 star review, didn’t even bother to comment on WHY they weren’t 100% satisfied. How is it possible to use this to improve on? On a second note, missing the top pro from literally one 4 star review(not being 5) is quite frustrating, especially considering that Thumbtack wouldn’t remove a review left on accident by a customer who was able to leave two verified reviews for the same job.(one 3 star BEFORE the job completed and a 5 star AFTER the job was done). The customer admitted they were just trying to send a message but were prompted to leave a review instead. This was not under my control, but I still get the short end of the stick. Another customer said they would have given 5 star review instead of 4, but the message asking the customer for the review was sent by Thumbtack like 15 times to the customers. They felt pressured and left 4 star instead. Once again, an issue completely out of my control... its true that when you get enough customer reviews, things like this can(and will) happen. But it seems that the dedicated “Real” Top Pro’s are the only ones that take the hit for these types of instances... just saying. a sliding scale makes FAR more sense IMO. Or at least allow the reviews that are sub 5 stars get corrected, if it’s clearly for a technical error or something out of the pro’s control.
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