It is outrageous what they are doing. They sell themselves to small businesses. However, they turn around and scam us. I just got a bill for $70 for 2 "hellos" that never responded to my messages! There is no accountability, no professionalism, no transparency. It is unfortunately becoming a scam company and I am highly displeased. When you contact customer service, they give you the runaround and never issue refunds. If they continue this way, they will lose legitimate honest professionals and be stuck with scammers who are equipped to scam them right back. This is very disheartening. As a Top Pro, I will have to take a break from sending quotes, because who's to say next week, I won't be paying $100 per "hello".
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