Thank you for reaching out to the pros. Really appreciate your genuine interest in what might work for the pros. I hope it's clear to Thumbtack by now that fair pricing policies will retain quality pros that will worth the customers' time. If we can't sustain the pricing and leave Thumbtack, the quality and quantity of customers coming to Thumbtack will dwindle in time. What's confusing about pricing: the fact that Thumbtack gets to decide the value of each job. Sometimes even we as pros don't know how much it'll be just looking at the request, because most people don't put in enough details for us to determine the cost (at least in the writing/editing category where there are a lot of variables). Sometimes it's because not even the customers know exactly what they want. This pricing structure is arbitrary at best and mostly plain unfair. At least discuss with the pros in the category about what might be a sensible way of estimating the value of jobs. What would be a fair price: perhaps a flat fee or a percentage of project fees upon hiring. This is important because so often customers make a "contact" with no real intent of moving forward but just to "get a feel for" what they might need in some distant future, or after talking to the pros they realize what they need is different from what they put in the request. Their mistakes shouldn't be our burden to pay. How to make Thumbtack worth it: please try to understand different industries before you make pricing changes; what might work for some categories can be outright exploitative for others. I understand Thumbtack's need to make a profit too, so I'm not asking that all costs to pros be kept at a minimum. Try to understand how the pros work, how customers make requests, and it should soon be clear why so many pros are unhappy. One bottomline is that many of us are solo professionals with limited means to spend what's becoming an exorbitant amount of money on TT quotes. TT is definitely among the most expensive lead-generating services I use, if not the most expensive. It really helped me get my freelance career off the ground, but it's been almost unsustainable for the greater part of the past year.
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