This is a great analogy you provided @Knightmagic  ' It feels like I just ordered something online and when the box got to my house there was nothing in it except a note that said sorry no refunds or returns'. I'll add one caveat. When you open that box in addition you will also see a name of the lead. No phone number or e-mail address of that lead. Just their name. That's how the lead system with Thumbtack has been for 10 years now!. The suggestion to provide a leads phone number & e-mail address has been suggested by many of us service pros over the years. It's in the virtual 'suggestion box' & of course the approrpiate team is looking into this. It's a matter now of whether Thumbtack wants to pull that suggestion out of the box & finally implement it. ... View more

Let me clarify one other point @Kameron that I see I left out. Whether the lead marks me as hired or I mark myself as hired if the lead, who is now my customer, forgets to do that the date on the calendar the event is scheduled for gets automatically blocked off. It would be nice if the lead would use the booking feature but I've only had one customer use it during the time the calendar/booking feature has been in play. ... View more

@KameronIt took a few minutes for the default job filter I set for within 50 miles to finally stick on the web site. I've closed out of the web site & opened it back up. Both Chrome & Edge show my default 50 mile radius. Looks like this is fixed now for the web site. On the web app it has the radio button selections. This is was I had suggested for the web site instead of the drop down option. So o n the app I changed it to within 50 miles. Click Apply. Exit out of the app & open it back up & it defaults back to within 150 miles. Still have an issue here. Hankster 6/12/19 ... View more

Since my last post back on 1/16/19 when I wasn't using Promote I decided to give it a try. I've been using Promote now for almost 2 months. Promote is not working for me at all. I have had exactly two leads reach out to me. TWO!!!! One on 4/25/19. The other on 4/28/19. One hired me. The other downloaded the TT app & in her words 'didn’t realized I actually reached out to everyone in my search. I pulled up the app and realized I had several responses for the same reason'. I was credited back my money for that one. The Jobs tab is just as bad. I haven't had a lead respond to me via the Jobs tab in about 4 months now. Of course, I don't know if the lead has read my quote since the read receipt feature was removed. There is nothing wrong with my profile. I have 50 reviews averaging 5.0. I've been a Top Pro the last two years. I sure as heck won't be one next year. TT is no longer working for me at all. All of these changes that have been made over the last several months have not benefitted me at all.       ... View more

Thanks @Kameron. I did read that. I know this is in the evaluating options stage but this statement sticks out: 'We understand it can be frustrating to receive a review when you weren’t even hired. We want to allow customers to share their thoughts on their experience with a pro, even if they decide to go a different direction. Their experience is still valid and might be useful for future customers to know' I'm a DJ service pro. 99% of the time for those leads that do take the time to reach out to me again (key word here) after they initially contacted me I don't get hired because someone else offered a better price. What if your customer/my lead thinks my price is out of line after only contacting me only one time? They are going to give me a 1 star review and possibly also give me a bad written review & that affects my current 5.0 review rating. Please do not even think about implementing this part even on a trial basis. ... View more

@MMM_Memoriesgreat post! To me it makes absolutely NO SENSE that a lead that didn't hire you & has NEVER even spoken to you should have any opportunity to  review a service pro. C'mon Thumbtack what are you thinking here? ... View more

@DustiO I've made this suggestion I don’t know how many times on several different posts here in the Community over the last several months & even to a supervisor named Chris back in December of 2018. Let's separate the 'tire kickers' from the leads actually looking to hire. I mean honestly there are only two options when I'm looking for someone to perform work for me. I want to see what the service costs. Then once the price, reviews, profile, etc. meets my satisfaction then I'm ready to hire that company. Let's have 2 radio buttons. The first can read 'I'm looking to hire' . The other can read ' Not looking to hire yet . I'm just looking to see what this service costs’ . If the lead is looking to hire & then decide to reach out using a conversation starter question, then that to me IS the next step & we should be provided that leads contact information. We're being charged anyway, right? So, what's the big deal (or I should say ALWAYS has been the big deal) with being able to provide the leads information at that point in the request process? Speaking of conversation starter questions there are too many in my opinion. If Promote is being used many of their questions should already be answered such as my price & availability. Two of the biggest questions right there are already answered without having a need to use a conversation starter question when they are looking at my profile. This is the only conversation starter question that would be needed after the leads done their due diligence in reviewing prices, profiles, etc. & have narrowed down their choices on who they are looking to hire:  “I've read your profile & your reviews. I really like what I’ve read. Your reviews are awesome! I would love to speak to you further about my event. Please call me at (insert phone number here) or e-mail me at (insert e-mail address here). Thank you”.  Then once we agree on a date & time to meet then I can address any questions & concerns at our meeting. This seems to me like a simple enough process to implement. Let’s get it done already! Thanks for listening! Hankster 6/6/19 ... View more

@DustiO' Read receipts (so you know when customers view your messages)'. This feature should have never gone away to begin with. Same with the feature that a lead has viewed my profile. I can focus just fine on leads I'm already having conversations with (if I get ANY leads to have a conversation with. Not getting any leads of late) along with seeing that notification that a lead has viewed my quote along with my follow up responses I send to them. No offense but I don't need Thumbtack to determine what's best for me. I should be able to determine that. I know how my business runs & how much I can handle.  Thanks, Hankster 6/3/19 ... View more

@DustiOWhile it's nice to to sort jobs by distance in the Jobs tab how about improving this feature even better? Have a radio button feature instead of the drop down that is currently available. Then once we set the mileage radius give us the option to save the change. Then the next time we go to the Jobs tab the distance that we saved is what we'll see in the Jobs tab. Seems like a simple fix to me. Hankster 6/3/19 ... View more