Below is an updated list of product changes we shipped during the month of April. We’d love to hear what you think and we want your feedback. Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update. Major updates for pros in April: Customer Demo: Customers find pros like you through search results, and we now have a quick way to look yourself up and see firsthand how you show up and where you rank. The goal is to help you find ways to get in front of more of the customers you want.  Take a look at the link to the demo.     Highlighting Nearby Jobs in the Lead: When leads are just outside your preferences, we now indicate that on the lead to help you better identify the ones you want most   Lead Signals: To help pros easily identify leads that are either more valuable or more likely to turn into hires we now highlight facts about the project that could be overlooked like “only contacted you”, “provided pictures”, “recurring job”, etc.   Customer notification - reminder to respond : To help remind customers that they have pros interested in their job, we are now sending a Reminder push notification 6 hours after the first pro responds (so long as the customer hasn’t responded to any other pros at that point).   Per Day Business Hours: Pros like you told us that they wanted to be able to set different business hours for different days of the week. We listened to your feedback and now you can.   Image Quality: We updated our quality and dimension criteria for images on Thumbtack and removed existing images that did not fit these guidelines. Our goal is to help you get hired, and customers want to see quality images when they're deciding who to hire. By making sure the photos in your profile are clear and high-quality, you can showcase your work in the best light. This update also helps your photos load faster, giving customers a better experience when they view your profile. Smaller changes for pros: Updates to prioritize relevant reviews on a pro’s service page: Reviews now show up for customers in order based on the relevance of the text in the review, so customers will see reviews most closely related to their job. ... View more

Hey all,  Last week, we hosted a live Q&A with Thumbtack CEO @MarcoZ. As promised, we recorded that Q&A.  You can watch it below.  Thanks to everyone who posted a question! And if your question wasn't answered live, we'll get back to you with a response ASAP.   ... View more

Last month, in an effort to increase transparency into what we’re working on, we posted our first monthly list of product changes. Below is an updated list for the month of March. We’d love to hear what you think and we want your feedback! Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update! Major updates for pros in March: Refund requests right from your account: After hearing your feedback, we’re now giving pros the ability to request refunds directly from your Thumbtack account. This means you no longer have to spend time calling our support team when there is a problem with a charge. Once you dispute your charge through the Help with a charge link, you can get back to running your business while we look into your case.  Then, we’ll email you in 2-3 business days to let you know if your charge qualifies for a refund under our policy.  Learn more about this update here . Smaller changes for pros: Improved targeting: The best way to target the right customers is to set job preferences . You can get the exact kinds of jobs you want, while also getting a rank boost in search results. When you get a lead that matches your exact preferences, you’ll pay automatically and receive a 20% discount.  If you don’t set your preferences, you’ll still get leads, but they may not be exactly what you want (and you’ll pay full price). Learn more about this update here . Listing the number of pros who’ve responded: We’ve started listing the number of pros who have responded to a given job (in addition to the number of pros who have been contacted) in order to give you a more accurate picture of what’s going on. For example, if a customer contacts 5 pros and all 5 have responded, the chances of winning that job are lower than if a customer contacts 5 pros and only 1 has responded. We hope this will give you a better idea of which jobs you’re most likely to win. Be the first to reach out: We recently added a “Be the first!” label to jobs. This label means that the customer has not yet heard back from any of the pros she reached out to. Because none of those pros responded, you could likely to be the first pro to respond, which means you have a higher chance of winning the job — but don’t wait! Other pros can see this opportunity too. Promote lifecycle emails: We recently redid some of our email communications to help pros better understand our product and how they can be successful with Promote. ‘Check’ as an accepted payment method  For those of you accepting checks, you can now make that clear to potential customers on your profile.   In case you’re curious, here are the major updates on the customer side: Review sorting : We added the ability for customers to sort the review section on a pro’s profile by date or rating. A “Responds Quickly” tag in results: In addition to “Great Value” and “In High Demand,” we’ve added a “Responds Quickly” tag next to some pros, which customers will see when they search on Thumbtack. These tags help customers find the right pro for their project based on what is most important to them. To increase your chances of achieving this tag, focus on responding to customers as quickly as possible. This includes accepting jobs you’re interested in and declining jobs when they’re not a good fit. Again, we would love to hear your other ideas. Reply below and let us know what you’d like to see on this list next month. ... View more

  We’re always trying to make Thumbtack better, so that pros like you can be successful. A critical part of that is your feedback and all the great ideas you’ve shared on the Community. We’re listening to you, and we’re working on turning many of your ideas into new product features. So starting now, we’ll be posting a list of what’s changed in the product each month, at the end of the month. Check back on this board regularly for the latest and greatest updates. Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update! Major updates for pros in February: Specify what’s included in your base prices : You will now have much more control and flexibility to select what's included in your prices, adding or removing items from your base price so that customers can get an accurate estimate. We know that we previously didn’t always allow pros to accurately represent how they do jobs on Thumbtack, whether it was promising things they didn’t offer, or not informing customers of everything already included in the price.  This update allows for more flexible selection and display of what’s included in your prices. We know that every business on Thumbtack is different, and we want you to be able to show you’re different. That includes your pricing. Check out this new example below:   Saved replies : You will now have the ability to save the responses you send to customers - especially those responses you use most frequently. With this update, you’ll be able to reuse responses, instead of spending time writing the same response over and over again. This will also help you respond more quickly, which customers appreciate and which makes them more likely to hire you. Learn more about saved replies here . Profile score improvements : We’ve made some changes to the profile score to help pros better understand what they can do to improve. Some of these changes include redefining the weights of profile fields, adding new profile fields into the score (like past projects, social media fields, payment methods, etc.), and making the profile score more category specific.  Learn more about these changes here . Smaller changes for pros: Unread Inbox message count on iOS app : We used to show the total number of unread Inbox messages and new jobs in the Jobs tab. However, we heard from you that it’s more helpful to only show the number unread Inbox messages. We made that change. And if all the messages in your Inbox are read and there’s a new job in the Jobs tab, you’ll see a dot letting you know. Understanding the competition : We’re now letting pros know if there is a unique opportunity to be the first pro in your market to promote your business on Thumbtack. Get a head start on the competition. Learn more about promoting your business here . Down-ranking pros with $1 prices : Pros who list their starting price as $1 will now rank lower in search results. So list your accurate prices -- customers want to see an actual estimate. Removing notifications when a customer views your offer : You will no longer be notified when a customer views your offer. Instead, you will receive a notification once the customer reaches out to you. We want to help you focus on your interactions with customers once they contact you, because that’s when you can continue the conversation, seal the deal, and win the job! Again, we would love to hear your other ideas. Reply below and let us know what you’d like to see on this list next month! ... View more

Hey pros at our Philly meetup, we want to know what's on your mind!   At Thumbtack, we like to keep track of what's going well using a #loveit and what we could improve using a #couldbebetter. Let us know your#loveits and #couldbebetters! What about Thumbtack do you like and what could we do better? Reply below and let us know! ... View more