This sounds great. I hope this pilot program goes well and Thumbtack is able to expand it to other professionals (i.e. solopreneurs, entrepreneurs, small businesses, etc.). As a full-time tutor, this would really help my full-time business.
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@3Vanessavr5 that's awesome! To complete your background check:
Go to the Credentials section of your profile.
Under "Background Check" click Start.
In the Checkr window, submit your information.
It can take a few weeks to get results, but you should receive them within 5-7 business days.
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I think this example is what I mean about how Thumbtack is trying to use a one-size-fits all approach to managing the process for Pros and communicating to us that our success matters to them. 1) Verified Reviews--that's great, but Thumbtack does encourage us to get reviews from other Customers, not from Thumbtack. So, when we do, they don't get posted (sometimes, that's happended to me, can't see them or they are buried). I've had fantastic reviews from people not on Thumbtack (because Thumbtack said I could invite them) but then not be able to see them. What's the point. According to this approach, these reviews are not even in the top four conditions to be considered. That's unfortunate. 2) At least one media item--I'm counselor/life coach. I'm never going to have a picture posted in a review. Ever. That would be so weird. How can this possibly be "fair" to those of us with businesses where pictures of our work is never appropriate or necessary. 3) 52-675 characters--What? If the words are powerful and communicate the Customer experience, why is the number of characters relevant? 4) Reviews that have been updated recently--I'm not sure why this made the list. Perhaps you might help us understand how this is relevant or what this means. I know I have a real problem with Thumbtack "hounding" (their word, not mine) Customers to write reviews for us BEFORE we've even done work with them. Ugh. That is so irritating. But here's the consequence: They submit a review ... with just stars. Why? Because they can't say anything yet, because we haven't even worked together. We've had a discovery call, or even one phone call, and they don't know HOW to even review us. The problem is they are not likely to go back and update the review after we've worked together for a length of time. Because they already reviewed...because Thumbtack asked for it...not because the Pro asked for it. If they don't go back and add words to the stars, that apparently doesn't make the cut either for getting a rank. We could ask for them to, but that's weird too. "Hi, I know you already submitted a review but can you go back and actaully write something now. Thumbtack won't rank it for me unless it's been updated recently." Please just listen to some of these things that really matter to us. Our businesses are our business, right? We kinda know what we're talking about and what we need. Thank you, Michelle
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@DJStevieI have little hope of being in the distribution pipeline. Since this topic was first started, I have recieved no roundups from any month. No June Roundup. No July Roundup, No August Roundup. Have you received anything by email? It is a challenge to believe anything that is said by any Thumbtack employee. Credibilty is on the wane. Perhaps there have not been any changed worthy of note?
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Based on your feedback, we've decided to change the name of "The forum" discussion board to "The water cooler." See here.
The term "forum" can be used to describe any and all of our discussion boards, so we heard you that this was confusing.
While the name is new, the goal for "The water cooler" hasn't changed: this is the place where you can share random tips, big ideas, and fun stories. It's the place for the types of conversations you'd have with your co-workers around the water cooler.
This also feels like a good time to share a refresher on where you should go in the Community to find exactly what you're looking for. There are four sections of our Community, each with a couple of discussion boards or blogs. Below is a description of each of these sections, and each of the discussion boards and blogs you'll find within.
1) For new pros is the section of our Community for pros who are just getting started (here)
How Thumbtack works is a discussion board with all of the basics; it's the place to get up to speed on what Thumbtack is and how pros can use it
Getting started is a discussion board with advice on how you can build your new business on Thumbtack
2) Using Thumbtack is the section of our Community for you to talk to other pros about makingThumbtack work for you. It's the place to discuss everything related to the product - from pricing to profiles (here)
Pro tips is a blog where we'll share articles on how to be successful on Thumbtacl
Product news & updates is the place to get information on all of our latest product changes. Come here to stay in the know!
Find more jobs is a discussion board to talk about reaching more customers (by setting your budget and your preferences, etc.)
Get hired is a discussion board to talk about standing out to customers (with your profile, your reviews, your credentials, etc.)
Manage your jobs is a discussion board to talk about keeping track of your customers (with your inbox, your calendar, etc.)
Pricing, payments & refunds is the discussion board for all conversation about what you pay Thumbtack (Thumbtack's fees, our refund policy, etc.)
3) Small business talk is our section devoted to the basic of running a small business. For the ins and outs of being an entrepreneur, from filing taxes to hiring employees, come here.
Small business blog is where we'll post articles and tips about managing a small business, written by our team
Trending topics is a discussion board where you can talk to other pros about how they manage and operate their businesses, beyond Thumbtack
4) Pro lounge is our section for everything else that doesn't belong in one of the sections above. It's a place to share stories, debate new ideas, or connect with other pros in your city or industry (here)
Stories of the Self Made is a blog where we'll share stories about incredible pros doing incredible things
The water cooler is a discussion board where you can share your ideas, your thoughts, your stories
Have any ideas for new discussion boards or blogs you'd like to see? Let us know below!
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I find studies like this to be very interesting. it's always nice to hear what other people think about things you've experienced. That said drawing conclusions from these sorts of studies can be a double-edged sword. I am in Phoenix Arizona. Given a C+ for starting a business in the study. Phoenix, and the state of Arizona, are quite possibly the easiest places to start a business. Especially if you're a sole proprietor. No storefront... No retail to customers you didn't pay sales tax on... No W2 employees... 1099 is fine... You can start a service business today with absolutely no paperwork from the government. Nothing. No business license. No tax license. No fees. No BS. There are some industries that require licenses of course. But in Arizona there are far fewer than most states. Even as a business with a storefront you simply need to get the tax license. Which is super easy to get. I have heard horror stories from States back East, California, where it's virtually impossible to get started. Fees left and right. thousands of dollars coming out before you can even make a buck. Arizona is the exact opposite. admittedly it took me a couple of years to actually feel 100% comfortable with the information I just shared. So maybe that's what people are concerned about. It is very difficult to get a straight answer from any of the State of Arizona websites regarding owning your own business. But if you do enough research you can confirm everything I said.
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While these changes are a start, they by no means go to some of the most important challenges faced by other caterers. I have been with Thumbtack for years and have practically begged for some of these changes to go into effect. Whoever it was who said in this thread that months go by without a word on where the suggested changes are; in the queue, discarded, in the cloud... was spot on. I just feel like most of what I have said in the past three years has gone into the circular file. PROMOTE as an advantage: Nothing could be farther from the truth!! I give my word that when I turned it on, the "20% advantage" was eaten up by a week of charges over $1000! And, the criteria used to send a lead to us? Well, any logical person would assume that it would be the price range desired by the pro. Why bib on anything that would not net a profit. NOOOO, instead what do they use? Standard or premium ingredients. If they are checked, and we would want them checked, you are given leads that are totally out of your price range. Those terms are is vague, non-specific, unclear: clients do not know what is meant by premium vs standard (most tell me they think premium means organic,) and Thumbtack cannot define these terms. Believe me, I tried. Yet, they run up the charges like the caterer is made of gold. You see, if they were to use the very clear, definitive category of price we prefer, they would certainly lose money. Why, there would be far fewer leads being sent to us that with Promote, you much pay. They put the money loss totally on the pro and rake in money by charging us for useless leads. Then, when you turn Promote off, "you get kicked to the curb" in your placement. Even though I am a To-Pro and have been so for nearly the full time I have been a member. Top-Pro is far less meaningful now that it was when I started. Honestly, I could go on and on with clear cut reasons that Thumbtack initiates changes when they mostly benefit themselves or the client. Thumbtack: CHANGE PROMOTE CRITERIA FOR SENDING US A LEAD TO SYNC WITH THE PRICE RANGE WE WANT. THEN, I'LL BE BACK!
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