I just received the email regarding customers being able to search for pros. How is this supposed to help when even the people who contact us directly stop replying after we've accepted and replied to their messages. I thought I'd give you guys a chance when I was contacted yesterday, but that was a mistake. I've already been charged and the customer "who only contacted me" is m.i.a. I can't afford to risk losing any more money. This video surely doesn't leave me with much hope.
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