Recently I ran into problem with Budget from customers. For some reason I get introduced to the customers who's budget for the service they want is lower than my rates. Why do I pop up in customer's search as a photographer who's rates are more than they are planning to send? For example: Ive got a lead from a customer yesterday that clearly states that his budget is 250$ for 2 hours for his project. My question is: why do i pop up in his search when my rates start at 340$ for 2 hours? Why he sees me in his feed if I do not match his budget cretirea? Why your system matches me with it? I reached out to him. he replied: sorry, its out of our budget! Of course I was charged $$ for the lead that initially wasn't right for me. I was charged $ by connecting me with the customer who can't afford my service. Could you please give a clear answer WHY is it happenening??? its not a first time TT! I addressed this issuie before. Nobody gave me an answer! You are fast to charge me card, but you are terrible at giving clear answers for Pros who pay you!!
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I'm new to Thumbtack. I joined it a couple of month ago and I admit it helped me to get some customers and get job done. But when I counted of how much money I've earned and how much money I've spent for contacts like: do you have a website? or it's out of my budget and etc. I started to think it's not worth for me to be here at all. I'd rather go and pay this $$ to Google or Facebook! Today I woke up to the contact of a quote that I've sent over 2 weeks ago. I replied, got chraged 30$ for a quote of 250$ and no reply in return. But WHY 30$ if my pervious weeks I've been charged no more than 20$ per 250$ quote. Today it became 30$. Who is deciding how much I should be charged?? This system does not have any sense! A week ago I aslo got charged 37$ per 600$ quote. Never replied to my answer. I viewed the insights and saw that the person contacted 11 other pros! 11 pros got charged around 40$! is this is concidered to win a job?! Yes Thumbtack made money! but not pros! But who cares about Pros?! Guys could you please start thinking about us too but not about your pockets?! We dont print money, we work hard to make it!
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