I just like to know why does Thumbtack think it's right to charge more than any other platform out there? I just sign-up to Knot, for catering. They only charge $125 a month, for unlimited leeds. This amount would be less than three leeds for me on Thumbtack. Plus, those three leeds could be fake leeds. Refunds are impossible to get back on Thumbtack. Yesterday, I had a woman who click-on and hired me; however, she accidently put in the wrong date. It was for Christmas Eve and I wasn't avaible. Unfortunately, I had to tell her that she should have made sure that she had the correct date because now I had to pay Thumbtack. She was horrified by the cost of Thumbtack, and that we had no recourse to be reimbursed after a client contacts us. Thumbtack is wrong with how much they charge us and they're wrong to not reimburse us when we get false leeds.
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First of all, it is NOT THUMBTACKS responsibility to find clients the right match. It's pros responsiblity to find what match suits them. Thumbtack floods the clients with wrong matches. Many of the people you send these matches too, we don't want. For example, if we charge a certain fee for a buffet dinner, that price is based on a certain number of people attending. There's numerous variables involved. It can't be determined by your simple questionaire to find a match. Your match does not work. Thumbtack is making more money off this and your pros are unhappy. Your pros are the people who bring in your revenue, not our clients. You better start listening to us because we're the ones who make or break your company. Stop charging us high fees for leads!!! Stop changing your platform so you can cash-in on our profits!!! You only find us leads, you don't bring home the jobs. So, stop charging us outrageous fee for deadends. So, return to a simpler platform that benefits the people who bring in money, YOUR PROS. Not your pros potential clients.
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It's not just being able to see how much you're going to charge. It's how much we have to pay for a lead. A lead that is more than likely a dead-end. We constantly have people click on to tell us that they will call but they don't. As a cater who prefers larger jobs, I get charge $50 for nothing. I paid $800 last month and I didn't get one job.
That's outrageous!!! I contacted Thumbtack telling them that I'm getting charged when people just say that they want to make an appointment. We don't even have the people's phone number or email and we're charged.
I joined Thumbtack a year ago because my son's best friend worked there. He told me that it was a great place for small businesses. However, now, it is not.
As a cater, we don't have recurrent business like so many other businesses. We may but it's not constant. To charge us based on how much money you think we'll make from a job is wrong. That would be fine if you were actually setting us up with real jobs and you received a percentage but that's not the situation. You're really not involved in helping us secure a job.
Your promotional set-up isn't worth it for you. Fact is, you flood our potential customers with bids, so they're overwhelmed. In the past, I would send out 8 bids and receive 1 or 2 replies. Now, I send out around 70 and I'm lucky if I get one job. In the past four months, I have only got 4 small jobs and I've spent over $1,700.
The amount of time I spend online writing bids--each one is different--answering clients who are often non-existent is frustrating when there isn't a return for our money. For example, I'm currently being charge $50 for a client who contacted me for a wedding sometime in the future. I don't even have their phone number or email. What good is that for me? They were just fishing for prices.
So, why should I send out a bid? What good will it do me? I use to think that I could put in a few hours sending bids out and I would get work. Now, I find I spend a lot of time and I'm losing money.
Your system was much better before you wanted to cash in big on those who do the work. It was great when I could spend $3.00 - $5.00 for a bid. It didn't break the bank but now I'm worried everytime I send out a bid. I'm worried that I'll be charged for useless, fake clients. I have contacted Thumbtack directly about this problem but I have been informed numerous times, that I can't get a refund.
I was once charge $50 before a client even contacted me. After I contacted Thumbtack, they told me that I received a call but the date of the call was after the date I sent out an email. I brought this up to the person I was corresponding to but she only said, SORRY. Sorry????
Fact is, if you don't return to a system that you had in place in the past, you will loose money. Most of your pros will leave and another online search will fill the gap that you're not.
You need to see how serious this is for your business because after we leave, it's going to be hard to get us back.
As you can see by all the replies in here. We're not happy. With all your changes, you have made it bad on the people who support you. We are the ones who make your business a success, not our clients.
I suggest you reimburse a lot of us for false leads and drop your rates. This is not the way to do business. This is the way to ending one.
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