Can you point me to one thread in this thumbtack community that says the new changes have been good or beneficial to them? I honestly have not seen one but it is terribly difficult to navigate so maybe I have missed it. I am not talking about my specific profile. Why are you trying to make this about me instead of just answering my specific questions? I have seen a handful of Top Pros from various fields in these message boards over the last few days mention how the changes have been detrimental. Personally, I had success before the changes by writing thoughtful quotes, or thoughtfully choosing who to quote. Now I am scared to quote because if I get contacted and then if I don't hear back after one response I am out a lot more money than before and the leads are no more qualified than before. This is what I was referring to with the number of requests in the inbox. Before there would be a lot fewer because more Pros were sending quotes. Maybe charge after a couple of conversations? Or when the customer hires? The service is now more expensive and less valuable. I understand that there is the range of cost but in some instances, it ranges more than $50 per contact. Take floor installation for instance. a $70 budget per week gives you 0 to 3 contacts. So that says one contact could cost as much as $75 or a minimum or $25. A $50 range and it doesn't tell you how that is being decided. Yes, I have seen all your various factors listed, but it doesn't sound like there is anyone working for thumbtack who is actually qualified to tell us how valuable it is. How can this be determined after the quote is sent? Transparency is key here. I have seen other Thumbtack employees mention changes are going to be made. Is that true?
... View more
In what industries are the new model working? There are over 200 standing requests in my inbox. Many have them have not received any quotes and the most I have seen after browsing is 3. In the construction industry, this model is definitely hurting the pros and by that example, it seems it is hurting the customers. Many requests don't give nearly enough information to give an accurate quote so now we have to gamble twice. How much will we be charged if they respond to our requests for more information? Did the information they presented give Thumbtack enough to say that it was a valid response? If we don't feel it is a valid response but you do we are wasting time trying to get money back and time is money. Making your customers have to ask for a refund is not a smart way to keep customers. And remember, the Pros are the customers, not the Requesters. The Requesters are not paying a penny. The 48-hour model was ideal for Pros before. If we didn't hear back we got our money back and we could reinvest. If they wrote back after that time, it was a free quote. (Perhaps too many people were responding late so this new model is to make up for it?) Smart contractors would read the request, determine the feasibility of the job and how willing the customer is to continue with the project, weigh competition and decide to bid from there. This for me was a cost-effective way to do business. Quotes now cost three to seven times more than they did before for a response. I would also like to understand how a response other than "No Thanks" makes you think they are that much closer to hiring. People browse for costs all the time. Some people spend weeks or months deciding whether to go forward with a project after they have received quotes. Have you added any measures to screen the requesters? That would be more valuable. Leads at Porch have always cost a lot more but they have also been Qualified Customers. Finally, there is an option for "initial research." If a Requester replies to a Pro's message about initial research are they charged for that? Does someone conducting initial research sound close to hiring?
... View more