Maybe i'm missing something. Can any PROs give me advice as to how to catch a live client quicker? I wonder who the person is at TT that has to go through all those follow up emails we send to the 'supposed' leads we get. I respond within minutes to a lead then again days later then again months later. So is it somebody's job to sit there and just keep deleting all those emails??? Where do they go? I don't think THAT many people that requested computer consulting 2 minutes ago logged off thier email never to open it again. They would be getting a response from me within minutes of getting the request. @Hankster wrote: Of course you are going to say that. Care to share those Q&A results with all of us here in these forums? Look we're not being heard OK? You all listen really good but you dont hear us! Huge difference! Period. The same exact complaints about the Promote product that were present before I was put in the 30 day virtual jail for violatiing the supposed community guidelines are still present after my time was served. I don't need the community guidelines link sent to me again got it? Thousands upon thousand of pros like me want to see change now! Not later or never! TT make changes that benefit TT. NOT THE SERVICE PRO. The same service pros by the way like me whos hard earned money heps keep TT in business. Otherwise TT would be another failed dot com company in the archives. Just once I'd like to have someone at TT acknowledge that. This tepid statement you made "As we've mentioned before, any changes that may occur will take time" doesn't drip with a whole lot of confidence in my eyes. May occur? How about need to occur? The same complaint about Thumbtack going on 10 years now is still present today. The lead doesn't provide their phone number & e-mail address at ANY point during the request. The cost of these leads has gone up tremendously! I've had moderate success on Thumbtack. I've had to pay for a lot of empty leads over the years just to get leads that choose my DJ service. Shouldn't be a cat & mouse game to get a leads phone number & e-mail address. If they reach out to me using any one of the conversation starters then it should be MANDATORY (I'll say it again MANDATORY!) to also include a phone number & e-mail address. Otherwise to me this borders on fraud. TT CAN have the lead provide a phone number & e-mail address. It's just that TT WON'T. A comapny that won't do anything is one that I do not want working for or with me. I work too dog gone hard for my money just to give it away on empty & in some cases bogus leads. Frustrated and losing money here....
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I am looking for advice please. As a Top Pro - I make sure to answer any requests, leads and direct promoted responses within minutes each and every time. However, I very often do not hear back from the client at all. I reach out - sometimes 3 times during a month - and still no reply. I have adjusted my profile so customers see my rate and availablity options first so there are no surprises. Still not helping. I am paying for direct leads and accepting the jobs - I still don't get a response. Any suggestions from my fellow top pros would be greatly appreciated. Thank you! Dawn - Personal Computer Consultant Teach An Old Dog New Tricks Computer Training Massachusetts
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