I have repeatedly suggested, what I believe to be one of the most important missing features on Thumbtack.com - a client PHONE NUMBER. Once we've paid for a lead I believe we're entitled to be able to contact that client directly. There is absolutely no reason why we do not get that information. On Bark.com we're given both the direct email and the phone number of the client as soon as we've paid. Responding to a lead by the message system only is a weak and ineffective way to secure that client's project. If Thumbtack.com was really interested in our success they would jump at the chance to insure that we are given every possible means of securing the contract. I pay a small fortune every week for leads. I'm a Thumbtack.com top pro, I have more reviews than, I would say, at least 85% of my direct competition. I should be getting better results. If a client shows interest in my profile and I pay for that, the least I should get out of it is a phone number. I hope others have addressed this issue and I really hope we see some progress in this area, I can't continue to pay over $300 per week and not get better results!
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As a Thumbtack.com user now for the past 8 years, I have seen this service degenerate from a viable, worthwhile enterprise to a money-grubbing, ridiculously overpriced scheme that has left most of us both dumbfounded and angry. I have been a top pro since as long as I can remember, and I have called on numerous occasions to make suggestions on improvements, but nothing ever seems to happen. I have read many of the responses that have posted here and most have already spoken the obvious. I believe all of us are looking for better, more reasonable platforms that will provide the services we need, allow the service to make its "FAIR" share, and still be reasonably priced. Thumbtack.com is fast going to be the SEARS of the freelance world . . . headed for bankruptcy if it doesn't get with the times, respond to the people who are paying your bloated fees and figure out a way to REALLY help us while still helping yourself.
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