I think that ranking should be prioritized by Reviews, ( how good and how many) and should also put Top Pro's first which encourages everyone to continue striving for Top Performance ! I realize there are probably many Top Pro's so there should be a rotation for the top ranking Pro's that include all of the Top Pro's who are rated highest and with the most reviews. It shouldn't be a random rotation but a rotation that continuously shows perhaps the next set of Top Pro's with highest ( or at least high) reviews ... Anyone who is a Top Pro has most likely been on Thumbtack for awhile and worked incredibly hard to achieve that status and should be treated as such,,, loyal Thumb Tack customers who strive to do the best which also makes Thumbtack look great for having professionals with HIGH ratings which will please their customers !
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It is actually true that customers who put out questions automatically we get charged for. I have had so many people get back to me and say I am going another direction and I have to really fight for any refund. I understand Thumbtack wanting their piece of the pie but when I have to go out and do one job ONLY to compensate myself for the jobs that I paid for that I didn't get, it hurts to bother going to work at all. I think paying $25 or $30 to Thumbtack for a job I am going to make $195 at is a bit ridiculous. I am working on new marketing strategies so I can get away from Thumbtack. Although for now I will still use it, I am putting out higher prices now to make sure when Thumbtack gets their chunk it doesn't sting and it also means I am losing a great deal of customers because I know I am one of over 100 photographers in my area to compete with !
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