My biggest issue is with the pricing. I tried the automatic match process, but what I do does not fit a cookie cutter method of sending quotes, as there are too many variables for a one-size-fits-all approach. I look at each request, and evaluate the time, distance, traffic, difficulty of the job, and if it will fit into my schedule, as this platform is not my only source of leads. Then the cost has risen dramatically from when I started here. A simple quote for a piano move was under $4, now it is almost $16! I try to keep my quote amounts low, both to be competitive and to provide a valued service at an affordable price. With the quadruple cost, there was a need to substantially increase the quote amount, even if there is only a charge for people who reply (even if I'm not hired). And now, there are request from customers that, if I reply, then I'm charged, even if they do not hire me. Thumbtack has been good, but at this time only accounts for about 20% of my business.
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