@Kameron Here's my other post where I show the numbers and how it makes totally no sense with your new system. Click Here I think my guess is totally right, you want a bunch of newbies and those who are looking to only book a job at any cost. For years I was defending TT that it's not for cheap jobs there is client base which looks for quality work but you guys proved me wrong. Thumbtack is turning into Fiverr.  ... View more

@Bryn ,  @CMartinez2018  @JasonB What's the reason to take away Budget?  Without knowing the budget, I can't send a quote.  Unless you are only looking to help Pros who are looking to offer cheap price then please communicate clearly that this platform is only for quantity people, not for quality.  If your concern about other pros not able to send quote why did you change the entire credit system? That has nothing to do with increasing quotes from 5 to 15.  How are you going to justify to me specifically where I was able to purchase $100 credit and send out 20 quotes at $5/lead and now if I sign up with your new system I will get 1 quote which will cost me $100. That's $95 a lead difference Even if I book every single job I send a quote my revenue will drop by $95 dollars.  Let's do a simple math.  Cost for Pro (me) to send quote on TT = $100 Lead = Old system 20 leads ($5/lead) vs New system 1 lead ($100) Average Job = $500.  Let's say out of 20 quotes I book 6 gigs so my revenue will be $3,000 ($500 a gig * 6 gigs) My expense $100 for credits I purchase so 3.33% spend on TT ($100 for credit purchase / $3,000 revenue)  With new system My expense $100 so Job booked 1 total revenue of $500 so 20% spend on TT  ($100 /$500 revenue) I will spend exactly the same budget and I will generate $400 net with the new system. That is a $2,600 drop in revenue.  83% drop in business.  A yearly drop of $31,200 How is this beneficial for Pros?  I really hope you guys help me understand how this is beneficial for Pros.   p.s. I am not even factoring the probability of getting less hire ration due to 5 pros vs 15. So that I will save for the next reply.  ... View more

No, I don't have a higher chance of getting hired as I was spending $5 a lead to compete against 4 other Pros. Now I have to spend $75-$100 range to compete against 14 other pros.  that's $1.25 (at $5/lead) vs. $5.357 (at $75/lead) cost difference.  Based on your current model I will pay more for less probability of getting hired. Plus you forgot to factor the budget. I will be bidding against 14 Pros without even knowing if the customer can afford my service. So if they view my quote, writes back to me asking "Why are you charging so much where others are offering 1/3 price" I will not only be reaching out to a wrong customer but now I am down $75 bucks.  Thank you but no thank you. ... View more

@Meckell In the old system if the customer doesn't open the quote for 48 hours we get a refund on the credit.  If Customer is not opening all 15 then why are you sending them to 15? There is no way anyone can justify the jump from 5 to 15. If customers wanted more option may be from 5 to 7 is an acceptable increase but from 5 to 15 is pure greed.  You Said "We made this change for pros too as we heard a lot of feedback saying that they wanted more opportunities to get in front of customers" and on other hand,s you said this "one thing to keep in mind is that not all customers contact all 15 pros" You see the gap here?  "You're completely right that prices have gone up. But what else has changed is what you're paying for" - You right, we used to pay $5 per lead now we are paying $75-$100 per lead.  "You used to pay for every single quote, even if a customer didn't respond, it wasn't as valuable as it is now." - With the credit system, we used to only pay if the customer opens our quotes, if it is not opened we get a refund. As per your own comment that not all customers contact all Pros, I don't see a reason to pay $75-$100 a lead where customer opens up the quote and tells us sorry we are going in other direction.  ... View more

Tpt_1002 Great points here, Thumbtack is working for people looking to get service on this platform but charging us Pros to make a profit. If your changes are in view of customers (Pro's customers) why not charge them?     ... View more

Dear Mr. CEO and Co-founder, Let's talk business. Back in the glory days of knowing your customer's budget and using credits I used to use all my credits within a week sometimes in just 3-4 days. I used to purchase a $100 package. That would have been $400/month almost $5,000 in revenue from me to TT. That's $5,000 off your revenue, now add everyone like me to this and see how your P&L looks.  With your new system, I get 1 quote, just 1  per week with the same budget. Please convince me to use Thumbtack now! I am waiting.  Sincerely,  Your customer that you don't care anymore.  ... View more

@Meckell I am right now laughing at my desk as you are constantly posting that we (TT) interact with the pros for the changes, Hummm! Where are these pros? Why not one of those pros here defending you guys? Why are none of those pros sharing their success story here? Do you see why everyone here is frustrated? It's your constant try to convince everyone that changes are hard and it will take time for you to get it. Do you really think that we are clueless about changes, or we don't understand these changes?  What TT needs to understand, you are losing your customers (Pros) who are frustrated due to lack of clarity in your communication. I understand and I am pretty sure others also understand that changes are inevitable but when you change your core business values over and over again it is a clear sign that you as a company either don't know the direction you want to go to or looking to sell your business to big fish by showing short-term profitability.  I am pretty sure my feedback won't be taken seriously because for me I will only return if I am able to see the budget. I refuse to quote anyone without knowing what their budget is, because without understanding what my client is looking for it's pointless to give them any quotes.  It's not like I am selling a jean all size same price, so for me to target the right customer I need to see if they are realistic with their budget or not.  Your current model is for sure profitable since you have to constantly tell everyone here that changes are hard etc. So obviously the good old days (at least for me) on TT are long gone. The know your "clients budget" is RIP. Thumbtack was great for everyone when it was initially started, now it's great for those who want to book an event at any cost. There is no space for people like me to stay as the quality factor from here is long gone. It's all about quantity.     ... View more

Hi @JasonB, I just went through all 7 pages and I am yet to find the Pros that your team is talking to, for the changes you have implemented. Let me say it again. I just went through 7 PAGES to find one Pro who came here and expressed their 100% satisfaction vs. pros like me who sincerely want to use TT but we saw ZERO I mean $0.00 success in profitability since the chances you implemented.   You know what would make every Pro happy, if you or anyone from your team come out and say: "Hello Pros, with our old model our company was not profitable or didn't reach the return we expected, hence just like you all are in the business to profit, we are implementing changes which will make TT a profitable company. This changes will not make you happy but it is necessary for us to stay in business. If these changes work for you we love to hear back from you, if these changes are not profitable for you we understand and we wish you all the best. We will continue to provide you with all the current and future updates and changes we implement so you can make a decision which will be beneficiary for both TT and you. " I am pretty sure this would make everyone who expressed their disappointment on 7 pages understand that TT is only for those who believe in quantity not quality. As for the majority people on these 7 PAGES wants to provide quality work by knowing the budget potential client wants to spend.  I hope this helps you with what we want to hear.  It is ok to say out loud that we are here to make a profit.  ... View more

I have used Thumbtack and had a great success when I was able to see the budget or range client want to spend. I paid off my entire investment in just 2 and a half months. ($10,000 investment) That was a great success for me. The Moment Thumbtack decided to hide the budget, it turns into a shoot in a dark game. I booked one event compare to 20 or so ( I don't even know the exact number anymore as I stopped using Thumbtack altogether).  By not sending quotes I actually saved money.  I don't think the new changes are any better for service providers, it's a great winning game for Thumbtack. The initial concept was a winner in my opinion and that's why a lot of people stopped sending quotes now as the ROI is practically a loss.  I wish you all the best but I won't be wasting my money, I would only return if the initial concept is back where I can see what budget client is looking to spend.  ... View more