I went back over the last 60 days. I have paid Thumbtack $438 in "leads". I have secured 2 of 21 leads - for total revenue of $1,250. As a percentage of revenue, I am paying Thumbtack 35% to secure business. That is WAY too much! I feel like you have to be on instant match to get any jobs, because it seems that if you can get to a potential customer FIRST, you at least have a chance of getting the job. If you wait, and send later (not in instant match) - there is almost NO CHANCE of getting that job. So I feel like I have no control. The "credit" system works great on other web sites where I get leads. I can't stand the "are you available on my date" (and Thumbtack charges me $30 - $45) and I reply that I am avialable and get ZERO reposnse from the (un)interested client. Instant match is a great concept, but it does not work for vendors IF YOU ARE GOING TO CHARGE FOR EVERY PERSON FISHING AROUND - But may not be serious about hiring someone. Get rid of instant match - or stop charging us. I, like many others, can't afford Thumbtack if I have to pay 35% of my revenue just to get leads. I pay less than 5% margin on other sites. I can't make money using Thumbtack. I am going to have to pull out.
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