It should be easy to see how your business is doing on Thumbtack. But where do you go to see that?
What if I told you it was your Services tab — would that surprise you? Most pros are pretty good about logging in to check for new messages or regularly updating their profile. But we learned when it came to the Services tab, many pros weren't quite sure why they should go there (or how often).
If you have our app, you can find your Services tab from the main menu at the bottom (look for the little toolbox icon).
There’s a reason why the icon for the Services tab is a toolbox. It’s where you go to add your skills and fine-tune what type of work you do. Similar to how good tools enable us to do our best work, the Services tab is the same.
But that wasn’t always clear to you. So we made a few design changes to make it better. Here's what it looks like now:
Now it’s easy to see:
An at-a-glance view of your businesses — down to each individual service you offer.
What services you’ve set targeting preferences for, including a new way to view services with “Targeting on” and “Targeting off” separately.
How much you’ve spent during the week, plus a few other weekly stats that are important to you.
When a service needs your attention (like a maxed out budget or incomplete setup).
So get reacquainted with your Services tab. Check it weekly and continue to fine-tune your services regularly. That way, you’re set up to receive the right leads. If they’re not quite right, your Services tab is the first place you should go to adjust things like your budget and targeting preferences.
Let us know what you think of the redesign by commenting below!
... View more
Five years ago, smart homes were a pretty cool concept, but they certainly weren’t the norm. Now it’s estimated that over a quarter of adults in the United States own a smart speaker (reaching over 66 million people).
Besides the Amazon Echo and Google Home speakers out in the world, there are even more smart devices. Home basics like thermostats, light switches, and doorbells are being replaced with sleek, smart home versions.
And that’s only going to continue. According to Statista, the smart home market is set to exceed $53 billion in the next three years.
That’s where you come in.
Starting today, customers can find Thumbtack pros who install and repair smart home devices. That’s because more and more customers are adding smart devices to their homes and need your help.
Take me for example. I want a smart thermostat in my home, but I have no idea how to swap it out with my current dinosaur-era version. And once it’s installed, I need to know who I can call when it (inevitably) goes haywire a year or two later.
So if you’ve got the know-how to install and fix smart home devices, this announcement is for you. To offer this new service to customers, go to your Services and search for "Smart Home Installation or Repair."
... View more
We’re in the business of introductions. Thumbtack helps you find the customers you’re looking for. And on the customer side, we help them find the pros they’re searching for too.
But how exactly do customers find you on Thumbtack? Our newest tool shows you everything you need to know.
If you’re ready to see Thumbtack from a different perspective, look yourself up. It only takes a minute and you’ll learn a few things about Thumbtack customers, your market and yourself.
How customers search for pros. You get an inside view of what customers see and do before they contact you (the things that leads up to, well, a new lead). Seeing things this way shows you firsthand how to catch the customer’s eye in search results.
Your rank in search results. Get a general idea of where you stand in search results — on any day, at any time. Try out nearby zip codes and filters (if available), to see your rank change with your search. Not showing up where you want to? Check out these specific things you can do to help. Give it some time and check back to see improvements.
A real-time view of your market. Ever wondered about your competition? Wonder no more. Here are other pros in your area offering the same service as you. It’s okay (and smart!) to take a few tips from the pros at the top of results. Most likely they have lots of good reviews and a stellar profile. They've also set specific preferences to get more of the jobs they really want — so you should too.
Whenever you want to step back into the customer’s shoes, look yourself up again. You’ll find the option at the top of your Services (and in a few other places too, since we think it’s a pretty useful tool).
Let us know what you think about our new search results tool by posting below. We’re looking forward to reading your comments.
And if you’re interested in learning more about search results, read through another community post on the topic (with a special Q+A).
... View more
Sometimes it’s not so easy to see which leads have the most potential. You’ve probably figured out your own way to spot potential from one lead to the next.
Maybe it’s as simple as looking for customers who include photos. Or maybe you look for a customer’s phone number. You know, those extra things you look for that tell you a customer is the right one for you (call it your spidey sense 🕷️if you will).
Whatever it is you’re looking for, when you find it, it sets those customers apart. With our latest update, those little signs pros told us they look for are now right on your leads. Here are each of the tags you might see:
Pretty cool, right? If you see one out in the wild (i.e. on one of your leads), hover over it for more detail on what it means.
Most tags should be pretty straightforward. For example, take the tag “Shared availability.” It means the customer gave you a heads up on a few times that fit their schedule.
This is just one change we’re making to help you easily identify leads that are either more valuable or more likely to turn into hires. And now that you have a super-quick way to see what’s-what, it’s even more important to respond quickly.
Did you know? If you respond within five minutes to a customer that reached out from search results, you are 50% more likely to get a customer response.
Tell us what you think about the new tags below. We’re also interested in what tags you want to see — are we missing anything you look for? Let us know in the comments.
... View more
Your rank on Thumbtack is ultimately tied to one thing: the customer experience you provide.
Within that, there are five things we look at. They’re not secrets (and you may have even heard them before), but they help you deliver exceptional customer experiences. And as a result, they’ll help you rank better too.
Let your reviews do the talking. What customers say in their reviews about your business builds your Thumbtack reputation. It’s how we know you provide that great customer experience we’re looking for. The more five-star reviews you have, the better for your rank.
Add intro pricing for your service. A lot goes into your pricing, factors we know aren’t always easy to explain upfront. But remember this: customers want to see prices, even if they’re just a ballpark estimate (in fact that’s why we use the word estimate next to your prices). It’s just one part of offering a better customer experience, so pros who include prices rank better. If you don’t see the option to add pricing with your service (not all services have it), add basic pricing information on your profile.
Take another look at your profile. You’ve definitely heard this before — but it’s important so we’re going to keep talking about it. Your profile is the best way to catch the customer’s eye in search results. So pros with engaging profiles have a better rank.
Respond to customers quickly. No one likes to wait. So the more responsive you are to customers on Thumbtack, the better you’ll rank (and the happier your customers will be). Sometimes responding quickly is all it takes to win the job. In fact, we find that pros who respond within 30 minutes lower their overall cost of acquiring new customers by 50%.
Promote your business. When you promote your business, you tell us which jobs you want in advance. So when those jobs come along, we already know you’re interested and will provide a great customer experience. The easiest way to get a rank boost comes from promoting your business (plus, the leads cost you less — a win-win).
Don't get discouraged, there are a lot of factors that go into rank. Some are out of your control (like the location of the job), but the most important factor in your rank is you.
Visit Thumbtack Help to learn more about search results and rank. And for even more help in these areas, download our printable guide with bonus tips. Let us know how our tips have helped you provide a better experience (and consequently, your rank!). And feel free to leave your own tips and tricks in the comments.
... View more
How strong is your profile? Now you’ll always know. Any time you go to your profile, you’ll see its strength at the top.
Don’t worry if your profile needs some work. Along with your profile strength, you’ll see tips and ideas on how to improve. As you follow our tips, your profile will get stronger. And a strong profile is one way to boost your rank in search results.
Here are the four profile levels (and a cheat sheet on how to move up!):
Needs work. We all start somewhere. And all Thumbtack pros started here: with a blank profile that needs some love. First step? Adding photos and getting reviews.
Good start. You reach this level after adding the basics to your profile — photos, reviews, and an Introduction. Fill in even more details to help the customer get to know you (and level up).
Looking good. You’ve completed most of your profile, so the customer has a good understanding of your business. From here, it’s about adding information that will help you stand out. Add things like pricing and past projects for a bigger impact.
Super strong. You’re at the top of your profile game. You worked hard to get here, so the trick is to keep it up. Pro tip: check your Insights regularly to see how your super-strong profile is performing against the competition.
Now that you know how to find the strength of your profile, go to your profile to see where you stand and what you can work on next.
Before you go, let us know what you think of our profile strength feature by leaving a comment below.
... View more