Thanks to all the pros who've responded so far. I recognize that this isn't the first time some of you are sharing this feedback, so thanks for chiming in again. I'm reading every single one of your responses and sharing your feedback with the product team working on this area of Thumbtack.
We've heard from pros like you in the Pro Community, feedback and user research sessions that managing your services can be difficult. We're taking this feedback to heart. I'm asking for your specific feedback now because we're currently designing new solutions for the services management page that will hopefully make it easier for pros to grow and manage their businesses on Thumbtack.
I'll be back with a post in the coming weeks sharing some new designs and updates—looking forward to getting your reactions!
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Hi pro community!
We’re conducting some research on what’s working and what could be better about managing your services on Thumbtack. We’d love to hear your perspective.
When we talk about managing your services, we mean anything related to service details, your travel preferences, availability, job preferences, your budget on Thumbtack, or your pricing that’s shown to customers.
Example services tab
Some guiding questions to get you started:
When you visit your Services page, what are you here to do? What changes are you trying to make?
Thinking about how you manage your services currently:
What situations or new information about your business prompts you to make changes to your services on Thumbtack?
What makes it easy or hard to manage your services on Thumbtack?
Thinking about the future:
What sorts of information or recommendations about your services would be useful to you? Specifically, think about recommendations or changes you could make to your services that could help you be more successful on Thumbtack.
Thinking about the Services page on Thumbtack, what would you like to be able to do here?
If you had a magic wand and could change anything about managing your services on Thumbtack, what would it be?
Your feedback is invaluable as we learn more about how we can make Thumbtack work better for you.
Cordelia, Pro Experience Researcher
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I'm back again! This time with some new mockups from the product design team, inspired by your suggestions. As before, these are early drafts and we don't have exact timelines for when you might see these features, but we wanted to share some concepts for your feedback.
Take a look and let us know what you think below!
To give potential clients a sense of your personality and what working together would be like, we’re thinking of featuring video like this:
To highlight photos and video on your profile, we’re thinking of something like this:
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I’m back to share a couple mockups inspired by your ideas. These are just some early drafts, and we don’t yet have timelines for when we’ll be able to build these features into profiles. Nevertheless, we want to hear what you think!
Take a look, and let us know your thoughts below!
To show off Top Pro status, we’re thinking of something like this:
To make it easier to match reviews to photos, we’re thinking of something like this:
This is all still a work in progress, so keep giving us your feedback!
I’ll be back soon with more updates.
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Hi! I’m Cordelia, a user experience researcher working on Pro features. As a user experience researcher, I work with product managers and designers to help design features that work for pros.
Based on all the great suggestions in the Profile discussions with @CarsonP (check it out here ), we gathered a list of some possible improvements. We can’t promise that we’ll build them right away, but here are 10 ideas from you that the Product team is excited about.
If you like them, give us some kudos and share your thoughts!
Curate project portfolios (past projects)
Many pros are asking for ways to show off their past work (thanks, @Laholt3 , @HKrieger and others!)
Especially a way to show before and after photos! (thanks, @Gabhan and others!)
Make it easy to match reviews to photos
We heard that pros want to be able to match good reviews to specific project photos (thanks, @tshon and others!)
Better captioning and grouping of photos
Suggestions for how to use photos to tell stories (thanks, @Twelve12, @moonlitmedia, @cheshiredave and others!)
Show off Top Pro status (and other TT credentials)
Top Pros are the best of the best and we hear that you want to display badges more prominently on your profile ( thanks, @Pavemint1 and others!)
Showcase other credentials and achievements
We also heard from lots of pros with credentials that are relevant to the occupation but don’t need Thumbtack verification (think university degrees or certifications, not general contractor licenses) (thanks, @stephanie , @JoshEnden, @Drone_On_Demand, @heartsinbalance and others!)
Some of you pointed out that some occupations don’t require licenses, so there’s no need to show the empty section (thanks, @IanHerbst and others!)
Many suggestions for faster media management
Think better tools for organizing photos and videos (thanks, @Horner35 , @IkeaPut2Gether and others!)
Lots of great suggestions for improving media uploads; particularly around image quality and size) (thanks, @kitcollins , @BillPersons, @Lgidopefilms and many, many others!)
Some great suggestions for linking customers to specific parts of your profile that you want to highlight (thanks, @jbillups and others!)
Feature content to let your skills shine (reviews, media, and projects)
Showing media at the top of the profile page (thanks @Forsyth , @mkatzdesigns and others!)
Including media types that aren’t currently supported (e.g., PDFs) (thanks, @Jolli, @Annmarkk, @HansenJC , and others!)
Ways to feature work that is best highlighted outside of the photos section (e.g., menus for caterers or playlists for DJs) (thanks, @dcrooner , @reverendfuzzy, @tcbischof and others!)
Tailoring profiles to match the category or requested job
Profiles should look different for different jobs -- especially when pros have multiple businesses (thanks, @mkatzdesigns , @bscott220, @BeckyWright and others!)
Making it easier to sort by job/service in past projects and reviews (thanks, @jodphoto , @DannyPhung and others!)
Featuring an embedded intro video on your profile (thanks, @LisaWatsonVoice , @TylerVarnell, @Drewdus42, and others!)
Ability to set custom business hours
Not every day is the same and your business hours likely aren’t either (thanks @GrayHouseDogs, @eshtak12, @clutterqueen, and others!)
Also, if you're looking for a video summary of Carson's Q&A, check out this video:
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