Thanks to all the pros who've responded so far. I recognize that this isn't the first time some of you are sharing this feedback, so thanks for chiming in again. I'm reading every single one of your responses and sharing your feedback with the product team working on this area of Thumbtack.
We've heard from pros like you in the Pro Community, feedback and user research sessions that managing your services can be difficult. We're taking this feedback to heart. I'm asking for your specific feedback now because we're currently designing new solutions for the services management page that will hopefully make it easier for pros to grow and manage their businesses on Thumbtack.
I'll be back with a post in the coming weeks sharing some new designs and updates—looking forward to getting your reactions!
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Hi pro community!
We’re conducting some research on what’s working and what could be better about managing your services on Thumbtack. We’d love to hear your perspective.
When we talk about managing your services, we mean anything related to service details, your travel preferences, availability, job preferences, your budget on Thumbtack, or your pricing that’s shown to customers.
Example services tab
Some guiding questions to get you started:
When you visit your Services page, what are you here to do? What changes are you trying to make?
Thinking about how you manage your services currently:
What situations or new information about your business prompts you to make changes to your services on Thumbtack?
What makes it easy or hard to manage your services on Thumbtack?
Thinking about the future:
What sorts of information or recommendations about your services would be useful to you? Specifically, think about recommendations or changes you could make to your services that could help you be more successful on Thumbtack.
Thinking about the Services page on Thumbtack, what would you like to be able to do here?
If you had a magic wand and could change anything about managing your services on Thumbtack, what would it be?
Your feedback is invaluable as we learn more about how we can make Thumbtack work better for you.
Cordelia, Pro Experience Researcher
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