As a Pro working in the writing/editing arena, I could not agree more. For one thing, the system places way too much emphasis on how quickly you respond to job requests. The busier the Pro, the less likely s/he will have time to monitor the site for listings and jump on them with well thought-out quotes. Secondly, whatever algorithm they use for pricing quotes seems to bear no relation to the actual value of the job. Third, they do not require job posters to provide sufficient information to determine whether it is worth the $10 to send a quote for a job without any way of determining if it is a good fit. Third, I resent paying in advance only to get a moronic vague response from the job poster that leads nowhere, especially when posters are not required to furnish even the most basic information. Good working relationships are based on good communication between both parties, and Thumbtack's business model discourages this due to the high-cost of intiating a communication with scant information about what the job entails. In the case of writing jobs, the customer themselves often does not realize how much work their project will require. At least for my business, they would be better off allowing a free-market economy such as other sites like Upwork--allow Pros and those who need help to have a free interchange (without time restrictions) to determine if they are a good fit to work together, and then take a a percentage of agreed-upon fee as their commission. A revenue model like that would inure to the benefit of both sides.
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