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TatianaLi
TatianaLi
Level 5
Member since ‎05-24-2018
Posts 9 Kudos Given 2
Solutions 0 Kudos Received 50
View Thumbtack profile

Re: March’s product roundup

TatianaLi
TatianaLi
Level 5
‎04-11-2019 07:43 AM
‎04-11-2019 07:43 AM
As I told to the TT coach it would be useful to educate the customers who are looking to hire more! That being said do a video for them how to fill in the request correctly to make sure they get what they want and we get the right people into our inbox. It’s 50% of the customers who are putting an incorrect time, city and want $$$ level of service for less then 75 budget??? Let’s be real what kind of service of a high end level can you get for less then $75? On a side note, why TT positions itself as a find affordable services, why no to take affordable away? Hence the fees TT charges aren’t affordable for the pros as well but people hiring us can’t or are not willing to spend the normal fees? ... View more

Re: Let's talk about your profile

TatianaLi
TatianaLi
Level 5
‎07-19-2018 12:44 PM
‎07-19-2018 12:44 PM
It would be great to pay for the actual HIRE. Cause then we are paying to you for the clients “joy” just to talk to us...TT makes money on us for nothing, cause we get nothing back! Separates the clients category, not by what level of job you are willing to do but the budget per person or whatever makes sense. Cause they are looking for a 5 start Pros to pay nothing back! ... View more

Re: Let's talk about your profile

TatianaLi
TatianaLi
Level 5
‎07-19-2018 12:07 PM
‎07-19-2018 12:07 PM
Hi, There are few things I’d love to see my clients before they even reply to my quote: -a personal note, or have a template, that is sent out along with Insta Match that would have a little bit of intro to my clients, and a price breakdown. -a possibility to link my Instagram or other accounts to my profile so they can see my work. ... View more

Re: Reviews from customers

TatianaLi
TatianaLi
Level 5
‎05-26-2018 03:04 PM
‎05-26-2018 03:04 PM
Exactly, that’s wat I told them: I think we are the customers for Thumbtack not the ones who hires us, but they make it so easy for the them and nothing to help us. I don’t get it all. ... View more

Reviews from customers

TatianaLi
TatianaLi
Level 5
‎05-24-2018 09:05 AM
‎05-24-2018 09:05 AM
Having an experience of a bad review from a client whom I never even got to work with at all and who replied my message over a month ago, going through 300 messages and calls to dispute and delete it with Thumbtack customer service was a bad experience for me. Very not flixible at all, considering that the girl admitted she posted it totally by mistake and did NOT mean it at all. You can only imagine how frustrated I was, given that no one even cared and told me the same thing: the review (which by the way had 0 words in it) does go against pour policy, so we can’t delete it and we are NOT deleting reviews at all. I had to fight my right for that accidental review and luckily for me, it got solved. But I want to make sure, that WE ARE TAKED CARE OF and HEARD better and more effective. If you give a customer an option to review us based on indirect communication, leave us an option to fight it, if it’s not fair. ... View more