While these changes are a start, they by no means go to some of the most important challenges faced by other caterers. I have been with Thumbtack for years and have practically begged for some of these changes to go into effect. Whoever it was who said in this thread that months go by without a word on where the suggested changes are; in the queue, discarded, in the cloud... was spot on. I just feel like most of what I have said in the past three years has gone into the circular file. PROMOTE as an advantage: Nothing could be farther from the truth!! I give my word that when I turned it on, the "20% advantage" was eaten up by a week of charges over $1000! And, the criteria used to send a lead to us? Well, any logical person would assume that it would be the price range desired by the pro. Why bib on anything that would not net a profit. NOOOO, instead what do they use? Standard or premium ingredients. If they are checked, and we would want them checked, you are given leads that are totally out of your price range. Those terms are is vague, non-specific, unclear: clients do not know what is meant by premium vs standard (most tell me they think premium means organic,) and Thumbtack cannot define these terms. Believe me, I tried. Yet, they run up the charges like the caterer is made of gold. You see, if they were to use the very clear, definitive category of price we prefer, they would certainly lose money. Why, there would be far fewer leads being sent to us that with Promote, you much pay. They put the money loss totally on the pro and rake in money by charging us for useless leads. Then, when you turn Promote off, "you get kicked to the curb" in your placement. Even though I am a To-Pro and have been so for nearly the full time I have been a member. Top-Pro is far less meaningful now that it was when I started. Honestly, I could go on and on with clear cut reasons that Thumbtack initiates changes when they mostly benefit themselves or the client. Thumbtack: CHANGE PROMOTE CRITERIA FOR SENDING US A LEAD TO SYNC WITH THE PRICE RANGE WE WANT. THEN, I'LL BE BACK!
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