Hey there! I’m a top-rated pro (musician in Chicago), and I’ve been with Thumbtack since 2013. I know that I’m an expert in my field, my profile is robust, and I have only five-star client reviews. I’ve spent hours on the phone and in chat sessions with Thumbtack employees trying to get refunded for a variety of different reasons. With each update, there’s a promise of a new/improved platform. 1) It’s extremely disappointing to spend $40 on a lead when someone is just price shopping and never responds (which happens most of the time). In most of these cases, the client does not hire through TT, and yet TT is making sometimes $40+ dollars from each pro?? Even the worst booking agent wouldn’t take a cut for a job that never got booked. These “leads” are not gateways to more work for musicians, and most of our work is a one-time deal (wedding, fundraiser, holiday party). 2) I’ve spent THOUSANDS of dollars on TT over the last few years, almost exclusively from quotes to clients who didn’t book me (over $600 on customers who never responded or messaged me in error last year alone). 25% of what I made last year went to paying for Thumbtack charges. (I remember being so upset that I asked if I could arrange a conversation with the CEO, and I was laughed at). When I brought my concerns up to a TT rep, she credited me $10. It feels to me, and to many in our community, that TT is completely exploiting professionals and making it nearly impossible for us to book work or even break even. 3) I’m constantly getting requests for services I don’t offer. It’s already a full-time job to freelance, and I don’t have time to police my TT charges. 4) Why not switch to a monthly membership model, like Gigmasters or GigSalad? Or not charge Pros at all if the customer contacts them directly? Or only charge a fee if a Pro books a gig? I was told by a TT representative that “advertising is a risk.” It feels WAY more like a gamble than an investment when we submit a quote, with the odds rarely in our favor. I’m a professional musician with a master’s degree and 10 years of experience gigging. I’d like to continue using Thumbtack, but its current iteration is not working for me. I wish I could tune in tonight, but I have a gig. PLEASE work to incorporate more transparency and adjust your business model so it’s not exploiting Pros. Happier Pros will equal happier customers, too! Thank you for your consideration.
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