Hey everyone,  I’m excited to highlight another two of our great Top Pros in this month’s Top Pro Tips entry! Preston and Leighton are the owners of Rocky Mountain Photo booth, which has grown to be one of the premiere photo booths in their market in under 2 years of operation due to their hard work and marketing savvy. Getting customers to leave reviews. As a new business, they were faced with the challenge of not having many reviews, which we all know is one of the primary things customers look for! In this clip, they talk about their strategy for following through with customers to ensure they leave a review after a job is done. This tactic has helped Rocky Mountain build up an impressive base of reviews in a relatively short time. Click the video below to hear from them, and check out the Youtube playlist to see all twelve of their tips.   Marketing to millennials.  When we met with Rocky Mountain, they also commented on how much of their clientele tend to be younger, what we might consider millennials. There are a lot of customers in this demographic on Thumbtack, so we also invited them to lead a webinar where they shared specific strategies for effectively marketing to their customers in this age range, both on and off Thumbtack. Check out the recording of this ~40 minute discussion at the link below. You can see Rocky Mountain Photo Booth’s full playlist of tips on Youtube here . Let us know your best tips for enticing customers to leave you a review in the comments below! ... View more

Hey everyone, We’re back again with another installment of our Top Pro Tips series! This month, we sat down with Jess, a Top Pro makeup artist in Salt Lake City. We had a great time learning from her and are excited to share a few of the highlights: The importance of notifications In order to balance responding to new leads quickly with the rest of life’s responsibilities, Jess mentioned how helpful she finds getting notifications through the Thumbtack Pro app.   Adjusting to customers’ communication style Jess also talks about how she gets work by being flexible with how she communicates to different customers. Some want to book fully through text, some want a call. Figuring out what they’re looking for and acting accordingly makes a big difference.   You can see Jess’s full playlist of tips on Youtube here . Let us know your best tips for adapting to your customers in the comments below! ... View more

Hey everyone, we're back again with the webinar calendar for June. We've tried moving the dates around to provide different options for our pros, so if you haven't been able to attend before check to see if these dates and times work for you! We're also especially excited to offer our first workshop hosted by one of our Top Pros - Rocky Mountain Photo Booth. This special event will be hosted near the end of the month on June 25th, check it out and we hope to see everyone there! 3 keys to getting started on Thumbtack. Monday June 10th, 9AM PDT If you’re just starting out, this is the session for you! We’ll demonstrate the basics of the Thumbtack customer experience, do a guided walkthrough of navigating Thumbtack as a pro, and outline the different types of leads you’ll receive on Thumbtack. Click here to register. 5 ways to boost your ranking. Thursday June 13th, 9AM PDT To gain a deeper understanding of what customers see on Thumbtack (and start thinking how you can stand out to them) we’ll do a live demo of search results from a customer perspective, and then share 5 things you can do to influence your ranking in search results. Click here to register. 3 ways to get more customer responses. Thursday June 20th, 9AM PDT In this session you’ll learn best practices to turn a lead into a conversation, and a conversation into a job. We’ll examine example leads, share a case study and data about responsiveness, and show off new product features that will help you manage your conversations. Click here to register. Marketing to millennials with Rocky Mountain Photo Booth. Tuesday June 25th, 9AM PDT In this special session, we're excited to host Preston Hillburn, co-owner of Rocky Mountain Photo Booth. Preston's marketing expertise has helped them their business become one of the premiere photo booths in their region in their first year of operation.  Preston will teach us all about making an effective website easily, strategies for Facebook and Instagram marketing, and creating effective email campaigns to create recurring business from clients. This session will be particularly focused on events categories, but all are invited!    Click here to register. ... View more

About a month ago we celebrated pros sharing knowledge with each other with Top Pro Tips, which you can still see here . Today we’re excited to share a new entry in the series, this time featuring Nora, owner of Konorebi Murals. We met up with her at an event we recently hosted at our San Francisco headquarters and asked her all about her experiences as a business owner. Nora spoke of the difficulties of managing her schedule and connecting with clients when she was first starting out in her business. Check out the video and attached playlist at the end to hear all of Nora’s tips. But Nora wasn’t the only pro we heard from while there... Nora also told us how she continues to build her base of great reviews by using the tools Thumbtack provides to request new reviews from customers, but also how and when she follows up in case they’ve forgotten. You can view all of Nora’s tips here . Thank you Nora for sharing your knowledge with the pro community, and we’d love to hear what everyone else thinks. What are some of your best practices for reminding customers to leave a positive review?         ... View more

Hey everyone, here you'll find our webinar calendar for May. We had a great response from those that attended last month, and based on your feedback we're excited to have a new session centered around just that - feedback!  As always, each workshop will last for 45 minutes, where we’ll give a 20-25 minute presentation and then use the remainder of the time to take questions from the audience. Below you’ll find the times, dates, descriptions, and registration links. If you can't attend a session but still want to hear the content, register anyway so we can be sure to send you a recording. We hope to see you there! 3 keys to getting started on Thumbtack. Thursday May 2nd, 9AM PDT If you’re just starting out, this is the session for you! We’ll demonstrate the basics of the Thumbtack customer experience, do a guided walkthrough of navigating Thumbtack as a pro, and outline the different types of leads you’ll receive on Thumbtack. Click here to register. 5 ways to boost your ranking. Thursday May 9th, 9AM PDT To gain a deeper understanding of what customers see on Thumbtack (and start thinking how you can stand out to them) we’ll do a live demo of search results from a customer perspective, and then share 5 things you can do to influence your ranking in search results. Click here to register. 3 ways to get more customer responses. Thursday May 23rd, 9AM PDT In this session you’ll learn best practices to turn a lead into a conversation, and a conversation into a job. We’ll examine example leads, share a case study and data about responsiveness, and show off new product features that will help you manage your conversations. Click here to register. Closing the loop - the feedback process at Thumbtack. Thursday May 30th, 9AM PDT In this session, we’re excited to shed some insight into the feedback process at Thumbtack! One of our product specialists will talk about how feedback is collected, recap some of the most common feedback we’re currently examining, and give some foresight into potential ways we’re thinking through addressing it. Click here to register. ... View more

One of our favorite parts of the Pro Community is when pros are sharing their experiences and success tips with each other. Thumbtack only succeeds when you succeed, and we’re always on the lookout for stories and examples to highlight from you that could be useful knowledge for other pros. We recently hosted an event for home industry pros in Philadelphia, and while there we met up with @LZDNVG. We asked her a few questions about her business and her tips for success on Thumbtack, and we’re excited to share some of her knowledge with the community today in the first of a series of Top Pro Tips vignettes. Follow up with unresponsive customers - Laura told us her strategy and the ROI she gets when following up with customers who go silent after the first message. And we know this is something that’s working for a lot of you, @CLGPatrick posted something similar in this post . Standing out in search results - Now that customers are finding pros through search results, Laura mentions how she promotes her business to help her ranking, and how she keeps customers intrigued once they’ve found her. Big thanks to Laura and all of you who share your knowledge so freely with each other! Keep an eye out for more tips from Laura and other Top Pros on the community and throughout Thumbtack. And let us know what you think! What other tips and tricks would be useful for you to hear from other pros directly? Let us know in the comments below. ... View more