I was disappointed when the system changed. I didn't get any requests for a quote for months and months. As I had previously made about 30% of my income from requests I got from Thumbtack. I am not totally satisfied with the programs. Firstly, I think the best way rather than taking a fee once we start communication with a potential client, is to set it up where the client has to go through thumbtack totally for any communication as it is now, only, you take your fees from event, once a price has been agreed upon between myself and my client. I think that charging us just to talk to a potential customer isn't fair. There are a lot of quotes that people turn down, only we are charged a fee even though they don't sign up with us for the event. i think once a client agrees to the fee, there should be an option on the quote where either myself or the client pays the fee for thumbtack. It's like using a Square to receive money, i can put in that I will pay or the client will. That way, you always get your fee, whether it is from client or myself.
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