You’ve seen some changes during your time with Thumbtack. First things first, we appreciate you. We can’t do this without our pros. You tell us when things don’t make sense, and you’ve helped guide us to where we are now and where we’re going. So let’s get into it.
Targeting is the new promote
Here’s the deal. You know how Thumbtack works. You told us “promote” doesn’t tell the whole story, and we agree. So we switched up the way we talk about it.
You’ll start to notice that instead of “promoting your business”, you set your “targeting preferences” to find the right customers. Because that’s exactly what you’re doing when you set your preferences — targeting the customers you want to meet.
That’s the only thing that’s changed. You still only pay automatically for jobs that match your exact preferences. And when a job isn’t an exact match, you decide to accept or decline it (declining doesn’t cost a cent).
Say it again louder for the people in the back
You turn on targeting preferences to show up in the right customers’ searches.
When a customer’s job matches your preferences exactly, you pay automatically for the lead and get a discount.
If a job only partially matches your preferences, you choose to accept the lead and pay, or decline and pay nothing.
Always respond quickly to leads. Pros who respond quickly rank better in customers’ search results.
To target the right customers, go to your Services and set your targeting preferences. And if you’ve already set your preferences, let us know how it’s going in the comments below.
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You run a tight ship. So you know how crucial it is to set a schedule and keep to it. And we know after a customer views your business hours — and sees when you’re available — you’re more likely to get hired.
Pros told us they wanted more options when setting their availability. Based on the feedback we heard, we added the ability for you to set your business hours for each day of the week.
Work the same hours each day? No problem. You can still set the same hours for the whole week. But if your availability changes day by day, we’ve got you covered.
You can find detailed steps to set your business hours by day in Thumbtack Help. If you’re using the Thumbtack for Professionals app, make sure you have the latest version to set your business hours by day.
Before you go, we've got a few extra tips to help your days go according to plan.
The advantage of a flexible schedule
If you're promoting your business, you can set a more flexible schedule (and meet even more customers), by checking the box next to “I’m flexible — match me with more jobs.” We’ll send you more leads that are still a good fit, but are outside of your business hours.
Use your calendar
Sometimes things come up — you’re on the job, going to meetings, setting appointments. If you find yourself unavailable for a few hours one day, you don’t need to change your business hours. Just use your Calendar to block off the times you’re not free. This is an important step to take so you’re not charged for jobs when you’re not available.
And that’s it! Let us know how setting business hours by day is working for you by leaving a comment below.
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Meeting new customers and getting hired: it’s why you’re here. And we want to help you. We’ve heard pros say time and time again that as long as they can get the customer to talk to them, they can usually close the deal. So here are some of our best tips for doing just that.
Be quick about it
Imagine what’s going through the customer’s mind after they reach out. It’s a safe bet to assume they want to hear back from you as soon as possible. If you can get back to them while they’re still online, that’s even better. Give customers exactly what they want by replying fast.
Personalize it (but keep it short)
It’s all about the simple things in life. Greeting a customer by name and mentioning specific details about the job (and yourself) may be all it takes to catch the customer’s attention. Make it easy reading for customers by keeping messages short and to the point. If they want more info, they’ll ask for it.
Share your wisdom
So you're fast, but it takes more than that. What are you saying in your messages? If the customer asked you a question, make sure you answer it. And if they don’t ask a question, share some helpful basics. Even if you’re brief, you show them you’re listening.
Give them something to act on
What’s the next step? Don't keep it to yourself, tell the customer, too. They’re just as ready as you to cross off another to-do, so give them a gentle nudge in the right direction.
Don’t just take our word for it. Here’s a pro who was able to find more success on Thumbtack by improving their response time.
Even when you do all the right things, we know it's frustrating when you don't hear back. For more tips, read our blog post on what to do when a customer stops responding.
So how do you win the job? Share your best tips in the comments below.
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