To @yourfrindswith point, which one of these represents a more solid choice for a customer, a pro with 5 reviews for the year, 4 of which are 5 star and 1 is a four star, or a pro with 100 reviews for the year, 85 of which are 5 star, 10 of which are 4 star, 4 of which are 3 star, and one is a 2 star? I think that latter will get more jobs, yet the former is the "Top Pro". The sliding scale would mean that the more reviews you have the lower the average rating would need to be to earn "Top Pro". No one is suggesting that the rating be lowered say below 4.5, but if a pro is doing several hundred jobs a year, you will run into a few customers that will try to use reviews to extort discounts or just not even give you a chance to correct an issue that can happen from time to time. It only takes a few of these to drop you below 4.8. The problem is that the current system often doens't recognize who the "Top Pros" really are.
... View more