Yes, I agree that customers should be understanding, but that is not always the case (as has been demonstrated through various pro responses in this thread). It does not matter how professionally matters are handled sometimes. A customer should not have the opportunity to post a review if they have not actually worked with the person that they are reviewing. If they are dissatisfied with the work, that is a completely different story. But if they never actually worked with the pro at all, then why should they be able to damage the pro's reputation?
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