Yes, I agree that customers should be understanding, but that is not always the case (as has been demonstrated through various pro responses in this thread). It does not matter how professionally matters are handled sometimes.  A customer should not have the opportunity to post a review if they have not actually worked with the person that they are reviewing.  If they are dissatisfied with the work, that is a completely different story.  But if they never actually worked with the pro at all, then why should they be able to damage the pro's reputation? ... View more

Ok, so if someone sends you a message and they're not able to afford your service, or if they have unreasonable requests that you cannot accomodate, then they are entitled to leave a negative review? That seems like an extremely flawed process, and only hurts those who pay for the Thumbtack service - the professionals.  And it does not give the customer an accurate representation of reviews from actual customers of the pro. ... View more

Not exactly. People who have never hired you can mark you as “hired” then leave a bad review, even if you never accepted them as a client and never actually worked with them. All Thumbtack needs to see is that there was some type of correspondence via messages, and then they deem that it is a valid review. ... View more

Just had this happen to me.  Had a consultation with a prospect (I didn't even send the quote!  It was instant match, and it didn't even meet my criteria for preferences!).  I met with them anyway to see if I could help.  Handled the consult professionally, but they thought the price was too expensive.  So they left me a 3 star review, even though I did not provide any type of service and was not hired.     ... View more