Everyone,  It did take some persistence with Thumbtack, but I was able to get the bad review, from someone that I provided no service to, removed from my listing. I mentioned again to them that it is unfair to a business owner that anyone can mark hired without a confirming mechanism to the business owner that they were indeed hired and an agreed upon price for the services was reached. Hope this helps someone.   ... View more

@JoeB131, the person that gave me the 1-star review, I had NO direct contact with other than me messaging them asking why they left it. Prior to that message, I had no direct contact. I assume that the person was looking bookkeeping, tax, or payroll services and got my information, as well as others, sent to them by Thumbtack. That person, did not message me or call me (my phone number is in my quotes), marked me as hired, and left a 1-star review with no comment. How can Thumbtack ASSURE that I had interaction with them? Simply because the person got my information sent to them by Thumbtack? That dog don't hunt. The Thumbtack team needs to look at a solution for this. Like I said in my last reply, I can accept a 1-star review, IF I have had contact with them (either by phone or Thumbtack message) and either I mishandled the conversation or even if they didn't like my price.  It is extremely frustrating that a potential client can sabotage someone like that. ... View more

@JoeB131, I think you may need to revise your statement, " Thumbtack to their credit confirms reviews are made by people who actually used your service. (See, I can occassionally say nice things about Thumbtack) so fake reviews aren't the issue. " The person that left me the one-star review received my information directly from Thumbtack. It was not a quote I sent. The person marked me hired and then left me a 1-star review. It actually cost me Top Pro status for the first half of 2018. I have been in business for myself for just under a year.   I do not have a problem with a legitimate 1-star review. If I didn't meet my client's expectations, then I can accept that. Fake reviews I cannot and will not accept, ever.  ... View more

Thank you, Denise. I got a review from someone who had not hired my firm nor had they even spoken to me over the phone. I messaged them, asking why did they post the review. I got no response. It is very frustrating as a professional that someone can arbitrarily post a review like this. There was no information in the review...just a 1-star review. Thumbtack, please change your policy to keep people from sabotaging accounts like this. Thanks!! ... View more