I've been with the Tack for four years. My leads are now down to a trickle. This partially due to my own paring down and refocusing my business model on that which I do best and is most profitable, but it is also in large part due to the new system. When I view my competition, I can clearly see why I am not the first contact that a customer would reach out to. I am priced 30-50% higher than many of them because having been in business longer, I know the CODB. Additionally, what's the harm in bidding cheap, grabbing a client's first contact, and then letting them down when you tell them the price is going to be higher? Best case, they say okay. Worst case, they walk away, but when they do that, they walk away from TT and all of the service providers. Hires... Way down. Used to get 10% of my bids as customers. Have not been hired a single time under the new system. Lost my Top Pro status as a result of too few hires, so we see how that spiral works, right? I used to be able to craft my first contact letters to stand out and really aim at perceived customer needs. Now it's all raw numbers and algorhythms. I used to follow up at 2 days, 1 week, 2 weeks, one month, but now I don't even know if potential customers have read my quotes to make a follow up worth it. Expense... Way down. The light at the end of the tunnel for me, but not for TT. I used to drop a couple hundred a month and never thought twice about it because of all the customers I pulled. Sure, my monthly cost is now 75% less, but my business is 100% less so far. Revenue... This should be obvious... WAY DOWN.
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I used Thumbtack to hire someone to replace my garage door after I backed into it with my van. It was great ( #loveit ) to be able to see bids from the "big guys" whose ads I had heard on the radio right next to the "little guys" who were in the process of building their businesses from the ground up. I ended up hiring a husband and wife team ( #loveit ) who came in the middle of a cold Minnesota winter to replace my garage door. They did an excellent job on the installation, and when I had some questions a few days later, they were quick to respond. I left them a 5-star review as any customer who is fully satisfied would do. On the #CouldBeBetter end, there wasn't anything with my garage door that I would/could ask to change. However, I attempted to hire an electrician to install a light in my living room. I put it out once. No bids. Then I talked to a contractor who said that electricians don't like to use their valuable hours bidding small jobs. As a result of the conversation, my second bid request was highly detailed about the scope of the project with promised exemptions from quoted prices if the job was not as I had described. I had hoped to lure an electrician to give me ANY price with the understanding that s/he could raise the price later without any guff from me, and still -0- bids. I know the new system allows me to tap directly into an electrician and more or less force them to pay for the quote, but given that the third time I put out the bid request I still had -0- replies, I figure I will just end up contacting someone directly. Could be better if there could be a bidder.
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