Hi everyone, thank you SO MUCH for all the great feedback you’ve given us about what leads cost. As you’ve probably noticed, this is a really important topic for most pros. And it’s really important for us too, because if you can’t succeed with our pricing model, then we can’t succeed either. Believe me, we hear that you’re frustrated, and we’re trying hard to improve based on your feedback. There were tons of helpful posts, but we saw a few major topics that most of you feel strongly about. Here’s the most common feedback that I’ve brought back to my pricing team to address: We need to make our pricing more transparent and understandable It’s frustrating when customers respond to you but don’t follow through, and it should be easier to be refunded when you get a lead that isn’t meaningful It sometimes feels like our prices don’t reflect the true value of a job in your category While I can’t promise that we’re going to fix all your concerns immediately, I can tell you that these are among our very top priorities. I’ll be back to announce product updates as we work through these issues, so stay tuned for updates in the Community. In the meantime, I wanted to share a few of the improvements we’ve made, and some things we’re working on in the coming months: Price transparency. We heard you when you said you needed to see prices upfront before deciding whether you wanted to pursue specific jobs. So we added prices to all jobs in your Jobs tab, as well as on all leads where customers proactively reach out to you and you get to decide whether you want to accept the lead. We’re continuing to work on ways to help you better understand what you’re paying for leads. Better prices. We’re constantly evaluating our prices to make sure they make sense. Recently, we lowered prices in over 100 categories (like Exterior Painting and Local Moving) because we realized those prices were too high. We also have a team dedicated to researching individual categories so that we can price leads appropriately. They’re hard at work evaluating our prices, and we’ll continue incorporating your feedback when you tell us prices seem off. Accounting for how serious customers are. We realize we need better ways of figuring out how serious customers are. You shouldn’t pay as much for customers who aren’t as serious. So we’re hard at work finding better ways to calibrate how serious a given customer is. In the meantime, we’ll continue investing in other ways to ensure the right customers are reaching out to you. We have new and improved ways for you to showcase your business and pricing ahead of time, so customers don’t have to contact you just to ask. We’re also continuing to invest in cost pages , so that customers can get a sense of pricing before they reach out to you. We hope this will reduce the number of customers who contact you just to ask about your prices. Easier way to get refunds. We’re working on giving you the ability to request refunds right in the app. This way you can quickly and easily tell us when you think you’ve been charged incorrectly, and we can investigate to make sure you’re only paying for quality leads. We’re constantly trying to make Thumbtack better for both our customers and pros. Happy customers who keep coming back to Thumbtack means we have more jobs for pros. And lots of pros who find value using Thumbtack means we have the right pros to meet customers’ needs. It’s not easy and we’re constantly learning, so I hope you will stick with us through the journey. Thanks again for all the amazing feedback. I see that we have a lot of work to do to make our pricing system work for you, and I’m excited about all the great improvements to come! -Vinamrata   ... View more

@Steve I'm sure it's irritating to get job requests you can't take.  Make sure to keep updating your preferences until the jobs you get are just right for your business. We’ll send you jobs outside your typical preferences unless you tell us not to. This is to help you meet more customers. For more tips to get the right leads , read our article in the Help Center. Thank you to these pros who also sent in helpful feedback about getting jobs in your area and availability! @StLFacePaint @Fergie @BurlesonBooths @jase_121 @elephantquilt @tinogrigoriou @Mkat4464 @TrustedPainters @Kphoto87 @JCerzosie @Cmkm @Del_DelDeejay @Spurs32 @barkcall @Mrolon @TyeshiaB @Steve @Tafkald @DREAMfab @unarumbera @computers6 @Tina @cheriopelt @gabybras @ThatOCDgirl @CSID-Inc @ComputerPartner @Cheryl @LM_DCN @whooper @Rhinopest @Amandamount @Zekewolf @Sorellas @Jamie163 @suzannestuesse @attorneyarlene @Kelsi @Jimdellamano @PCharlesMusic @AtHomePetCare @Alex1973 @Mel954 @chrisandrews @Vtmagic @Darren73 @Jflex @JLau @trainerann @luvtoteachmusic @karenlake @linfitwellness @Godwithus2 @FinishCarpenter @gmoore9093 @dugie18 @accessganted @Jess @stephanie @Sunsetweddings @jonturino @Mary @Krumklean @Kwestman @JayJzz @Minnie @Kpmulkey1 @Bodydesigns @Justreadthejoke @AJ-Gonzalez @Best_Bartender @ChristopherW @SCBI @LindaLee1976 @GMC @jeichenberger @jbwcruz @Deborah306 @yopastorearl @MattDiAno ... View more

@p19581 totally get where you're coming from with so much competition. We understand that it may appear that your competition has increased when we show customers more pros. But the reality is, customers want more options when they’re looking for a pro. If we don’t give them enough options, then they’re unlikely to hire anyone. And even if you don’t win a particular job, it’s our hope that you’re still winning more jobs in total. This is because while customers are seeing more pros, your business is getting in front of more customers. We ultimately want to help customers find and hire the right pros, so we give customers more options so that they can hire a Thumbtack pro to do the job. Thank you to these pros who also expressed feedback about too much competition for jobs. @Pat @Studio92 @jcp @ProJoes @Mandavisualsstl @Jill-Smiley @Jph @JimInDallas @jagphotography5 @Moe2149999 @myersclaireb @Knightmagic @Watchman @p19581 @kdc @Nuts4dv @GoodRiddance @SpanishSchool @Trevor @TheisPhotos @ECPhotography @Mjroc1 @abbeyroad28 @Lrobe52993 @Simmy98 @skul08 @joannoz @Imasheila @RockCee @Debrameole @dvo04 @rzuklin @KLH @electricaljdg @DJGemini @ComputerPartner @vjentertainment @Zekewolf @MasterpieceAV @Qwksilver @Hunter @ExcaliburSH @Len6295 @Tersland @Grandslamdjs @Zac @aubergine @Alex_Undr_P @js1 @pcbrad @Approachable @dsilva6897 @jpmcdunn @Djabent @sandybasenji @Djayent @Swannfit @Jamaicadeana @Sagearts @professorbam @Best_Bartender @elisafine @Msplumber @Rjara @Scott1 @BD @Deborah306 @JSBOS @SSTechPlus ... View more

@TheLast10SF thank you for taking the time to send your thoughtful feedback! We’re sorry to hear that our pricing for your category seems off. We have an entire team here at Thumbtack dedicated to researching individual categories so that we can price leads in these categories appropriately. But we recognize that no one understands the value of jobs like the pros working on them. Which is why we ask Thumbtack pros directly and ask that you partner with us by telling us when the prices don’t make sense. If you decline a lead be sure to tell us why, especially if it’s because of the price. This is an easy way to share feedback you have about the price of a specific lead. We've heard similar things from other pros about how we try to understand price for a specific category. Thanks for you feedback! @Pat @AEHoerl @mnjn @1NancyG @bellaparties4u @BurlesonBooths @HANDSHEWD @Frank @elephantquilt @jcp @Awayfaringchef @Arut842000 @Mikeysal @Jaxgreyson4 @Bubba @Jill-Smiley @davidjscott88 @EmeraldFox @revdick @Metrote @NetPen @Kleebster @BigDave @ChanceL @bonnie_bill @Tschuette @JustinPro @Jeff @lockmangrady @Jefe @Sugartownphoto @NightHawk @RW @Noel @Mrolon @MichaelWeaver @Lmhi @ambersexton @The-Write-Mann @MikeA @HLProductions @Riseshinemobile @fitcap @KatMills @ttazawa @JMJ-Locksmith @dcagent111 @Lrobe52993 @SMedaglia18 @ermel @Tfiddler @lenaebdgr @VergaElectric @cpr4everybody43 @skul08 @CamRadke @JJLouis @JimC @Jm @tigerbaci05 @StyleByDani @CSID-Inc @Debrameole @dianniaoh53 @GreenTeam @juneb @JKK @Mike69 @JohnC @RuffAdjustments @mlehnert0208 @jvmroofingco @Plumbernyc7 @ComputerPartner @Boogietek @houmanyekta78 @DR @LanceS @Marckende @AMRPhoto @EJPhotoPro @Chuxxmail1 @sherrijphoto @MH @AcTx @whooper @Cal @Jhanna @MasterpieceAV @Qwksilver @mirajoleigh @Seamsbysusan @attorneyarlene @Billy @amcostello1 @FixFast @JanDHM @TomS ... View more

@Kdcatering thanks so much for your feedback! We're always trying to improve and appreciate your ideas.  We’re sorry you’ve had a bad experience with Thumbtack support. They work hard every day to serve our pros and customers so that we can help you succeed. When Thumbtack support agents hear your feedback, they pass it along to us and we take it into account as we think about how we can improve our pricing and other aspects of Thumbtack. We know it can seem like we’re not listening when change takes longer than you’d like. It can take some time to figure out how to balance the needs to thousands of pros across hundreds of categories, especially with something as complicated as pricing. But we really are listening. Click here to share what’s on your mind anytime. And thank you to other pros as well who sent in ideas for how our customer service teams can improve as well @Checaskey @Kdcatering @timwing1 @Arut842000 @LoftDJ @Shuber @HouseCalls @GBCon @magicmikecat @revdick @imwhitey @mjgabel @ever5ince98 @myersclaireb @JasonH @pjacob94 @picoramapb @kdc @Deborah @SMedaglia18 @KCdogWhisperer @MerMan @Pinkladiesclean @Colorpro @Savcon2 @Karyl929 @queendi69 @ElmerLoudenbac @Lmh @JazzbandDave @Harvestor @CaptJJ @AEMovers @CS360 @janet @Deborah306 ... View more

@NT glad to hear that Thumbtack is working for you and thanks for your thoughtful feedback!  I know it doesn’t feel good to pay when you don’t get hired. Let me explain more about why we don’t charge you once you’re hired. The main reason is that we don’t know when a customer hires you. We work to introduce you to as many customers as you want and once they reach out, we step back and that job is yours to win. We realize you may not get hired by every customer who reaches out to you, and we take that into account when we price leads. Our goal is for you to make enough from the customers who do hire you that it makes sense for you to use Thumbtack. Thanks to these pros who also posted great feedback about paying after getting hired!   @DrHilt @MrsOutlaw @Studio92 @Kokomochris @jcp @tinogrigoriou @elegantediting1 @cacarovan @Mkat4464 @Rod734 @SuperFineK9 @JCerzosie @KarmasKreations @Jill-Smiley @Nae @LuedeckePhoto @HeatherRaeWi @magicmikecat @Revecraftevents @DossConsulting @1eventatatime @Jeanne @AmericanDreamCA @Kleebster @dnab @CarlyRose1 @Denali_Notary @myersclaireb @Hammerhead @CLINTtheDJ @lkelsey @Djgeo @Craigfilms @AVP @Knightmagic @lockmangrady @JLCollinsEdits @Zsofica @p_air6 @IanJames @chadsouthworth @moonmother @NT @Done-Wright @Amoi @Cbg_Denise @Hilaryfox27 @DrLinda @Singlecoilphoto @Allpro @Lrobe52993 @ermel @Joespin @Tim1 @Lynnwinkle @skul08 @nmcallister @JJLouis @Therapeutic12 @AstrologyGuru @mmyang99 @beccajonez @Jeffmiguel1 @che_a @pianist26 @Shiffring @DJGemini @OliviaBrooks @Tr1313 @Gl845 @HiromisCPA @dben41 @cjw496 @Heavenlyhawgsbb @aesselman0830 @Terryedison @GiGi @gracemm1 @reelcello @cdane @Chuxxmail1 @DJRICHIERICH @DaveP @taxhelp @Elegantink1 @Zekewolf @Qwksilver @digitaldjmp3 @emily @katieleona @Pearlpro @Jfalcone85 @djprock21 @Kyle_Shepard @jpgumm @Vtmagic @Djmenace4 @jmpasins @Jake1291 ... View more

@tinogrigoriou thanks for your response, we really value your feedback! We love it when our pros give us feedback because it helps us make Thumbtack better for everyone. When pros told us that they wanted to see prices upfront before sending quotes, we worked to make that happen. When we made the update at the end of August, we announced it here in the Community (keep checking back in the Community for all of the latest product news and updates). Now if you look at the jobs in your Jobs tab, you can see the prices you’ll pay if the customers respond to you. We’ve tried different way of showing prices, and allowing pros to click Learn more to see the prices for jobs has proven to be the best version for our pros. We still price jobs based on the value of the job. For example, that means big jobs generally cost more than small jobs. And if our technology detects from a customer’s first message that the customer isn’t interested at all, then we don’t charge you for that contact. The goal has been (and still is) to make the price match the value of the job and the likelihood that you’ll get hired. But now, you can get a better sense of the price upfront. Thanks to the other pros who posted similar feedback on how to see prices! @MYteddydog1 @StLFacePaint @TimTim44 @AKD @BurlesonBooths @timwing1 @tinogrigoriou @cacarovan @Mkat4464 @HouseCalls @HeatherRaeWi @Bondarchuk @Willardallison1 @pjacob94 @AVP @TAVConstruction @Pipecraft @MikeA @gigilee @Barbara @contentcreator @JJLouis @GSPPaint @joannoz @mmyang99 @SteveInSD @Jeffmiguel1 @MH @HappyPaws @wcgatchel @Jamie163 @Shanta @RoneeAguilar @VideoByKevin @happycm @Nobleman @26_Bentley @Ro @MaggieRadzwille @aubergine @AdroitInteriors @tym @TLFitness @DEW @Amygordondesign @DaveAZ @SillyCar @EddieiiMI @SparacinoPainti @DavidMf22 @Born2danceDJ @gursoncompany @DallasMike @Charlie @talewis78 @Andy_Levine @jprc2017 @TheRod @js1 @tfitzpatrick914 @teamWorks @MarketFresh @lloydmathis @gmoore9093 @HERETOHELP @luckynlove @xmanaged @AG @Elissa @cmcspell @CSS @Kelsey @RefinedCo @fredascott @AnneGoldberg @burokerstudios @AnyFit ... View more