I believe using more than one mode of communication usually improves understanding and connection between a potential client and myself. When I am contacted through Thumbtack, I provide a response which includes my email and phone number and a link to schedule a phone consultation. This allows the client to continue to communicate through TT or to call, email and set up a call where we can discuss their legal issue in more detail. I follow up after our call with an email to provide a brief summary of what we discussed and how I can provide representation. One client on Thumbtack asked to set up a face to face meeting because they were primarily Spanish speaking, and the size and fee for the representation would be substantial. We met at a local coffee shop to discuss their issue, and I believe the extra time and personal service made the difference to my clients because they hired me and I have been their attorney on that case and many more after that initial meeting. I usually do all my meetings over the phone and through email because it eliminates the costs involved with having to travel or maintain a place to meet with client’s face to face. I can provide my services more efficiently because we communicate through telephone conversations, email, and sometimes text messages.
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