I am spending more money than I am actually making. For leads, we get charged anywhere from $30-$80 and we get a bunch of "leads" of people just saying something along the lines of "Thank you for your quote." and then disappearing off the face of the Earth no matter how many times you try following up with them. It's atrocious. Thumbtack is putting the priority of making money over the priority of maintaning a satisfied client base. As of this moment, I am no longer sending quotes to anyone through Thumbtack. I haven't deactivated my account yet with the hope that Thumbtack will revise this poorly made business model of theirs to make Thumbtack Pros happier with the service. If the service continues with this greedy business model, I'll be deactivating my account and moving away from Thumbtack. Believe it or not, I'm spending more money than I am actually making! After calculating how much Thumbtack has charged me, with the time, effort, and costs of my work I'm seeing that I'm actually losing more money than I'm actually making from using Thumbtack. I have had more success running Facebook Lead Generation Ads with a $1,000 budget at $6-$9 per lead. If only Thumbtack came close to this pricing. Unfortunately, I'm paying up to $70 so someone can say "Hello!" to me and then disappear. Don't bother calling Thumbtack Support for a refund request either. Their "strict refund policy" will count any response from an "interested customer" as a valued lead. Thumbtack is nothing without Thumbtack Pros. The more pros that leave your platform, the more likely it is you will go out of business. Keep your Pros happy and revise your business model if you wish to keep us around.
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