@LydiaH @Meckell People's actual livelihoods are at risk here. There are pros who were relying on Thumbtack to help feed their children and want actual, serious answers that can help them decide what they need to do to provide for the well-being of those who depend on them. This is a disappointing response, considering the quality and detail of so much of the feedback TT received. Since the feedback TT received in the longer thread is based on feedback that pros have been providing for over six months now, I would have hoped that the response could have been more detailed, as none of this should have been news and TT should have already been hard at work developing responses to these issues. But this video is not specific and, furthermore, does not really acknowledge how TT's changes have placed some of its pros in a very serious position. The first minute conveys absolutely nothing of substance. The most concrete thing we learn is a "fun fact" about the speaker (as though this was the first day of school...again with the tone-deaf "oh, isn't life a fun game?" approach). Most of the second minute of this video is devoted to advancing the notion that customers just weren't getting information quickly enough. Those must be some real impatient customers, since one of the laments about the old system was the fact that you had to be glued to your phone because only the first five respondents were able to submit a bid. The third minute begins with TT claiming that there were many pros who were putting out contacts and not getting hires. However, TT provides no evidence to suggest that hires have increased, despite the fact that the long pricing thread is full of Top Pros talking about how their hires have fallen off sharply. The rest of the third minute and the fourth minutes attempt to address the complaints about the quality of TT leads. The speaker provides three responses:
1. The speaker repeats something we've seen posted here many times before: that you won't be charged if the first reply is along the line of "no, thanks." However, the frequency with which staff here have to help people get refunds for being charged in exactly that situation does not fill one with confidence, does it?
2. The speaker claims that TT will spend the next six months investigating other things that should be taken into account when considering the value/quality of a lead. No specifics are offered.
3. She also claims there will be a look into the refund policy. "More Q and As" and "more product updates" are promised. No timeline is given. No specifics are offered.
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@Meckell Utilizing TT's extremely limited "preferences" is not going to do a blessed thing to stop me from being matched with customers who are a terrible fit for what I offer. And before you ask: I've already submitted my suggestions via surveys and chats with CS agents re: what tutors actually need to know to determine if a client is a fit. I'm not giving TT any more free labor that it can ignore.
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@AutumnElectric Unfortunately, if that is indeed what comes to pass, I will no longer offer services via Thumbtack. The way I do business requires that I have discretion in choosing my clients, and Thumbtack as a company has not demonstrated the trustworthiness necessary to have such open access to my accounts. I hate that it has come to this, because Thumbtack did help me find a few key clients who provided a wonderful cushion as I expanded, and I would have loved to repay that by continuing to use the site, making money for both myself and Thumbtack. However, there is only so much risk I can expose myself to.
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@Meckell when you say that "When a customer contacts you, that's a lead," does this mean I'm going to be charged every time a customer contacts me, even if that customer is someone I would never work with (like someone who didn't read my profile carefully and needs a tutor with expertise I don't have, or someone who doesn't catch that I don't do in-person work)? Or do I get to decline the attempted contact without being charged? I want to be very clear on this before I register any further thoughts. ETA: No need for you to bother to reply to this. The deafening silence in response to this and the many other serious questions that have been posed in other threads is all the answer I need. I've already deactivated all my services.
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