I definitely agree. Being charged for a quote that you are unavailable for is ridiculous. This has happened to me numerous times. I even tried to decline the quote, but I was still charged. This is something that needs to fixed quickly.
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Right! Also why are we charged when we decline a quote? I have been unavailable for the date of the quotes, so I declined an it stated that I had already paid for the quote. I think that is very unfair.
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