With Pro Rewards, timing is everything. If you have ever wondered why your status changes when it does, or how long your Silver, Gold, or Platinum perks actually last, it all comes down to how qualifying periods work. Once you understand the timing, it becomes much easier to plan ahead and get more value from the rewards you earn.

How qualifying periods work.

The year is split into four Pro Rewards qualifying periods:

• December to February
  
• March to May
  
• June to August
  
• September to November

Each qualifying period lasts three months. When you qualify for Silver, Gold, or Platinum during a period, you unlock that status for the rest of that period and the entire next one.

For example, if you qualify for Platinum near the end of July, you will enjoy Platinum rewards through November. That means one strong stretch of activity can unlock months of benefits.

To keep your tier, you’ll need to continue meeting the points and quality requirements tied to that status. If those requirements are not met, your tier may be adjusted after the next period. You’ll always be notified when you qualify or if your status changes.

Tips to progress within a qualifying period.

Instead of trying to do everything at once, it helps to focus on the requirements of the tier you are aiming for.

If you’re working toward Silver:

• Complete your profile early, including background checks and photos
  
• Close out completed jobs promptly
  
• Request reviews consistently after jobs are done

If you are aiming for Gold:

• Reply quickly and consistently during business hours
  
• Keep your response rate steady since it is measured over time
  
• Maintain strong customer experiences to support higher rating thresholds

If you are pushing for Platinum:

• Treat fast responses as non-negotiable
  
• Stay proactive with follow-ups and communication
  
• Focus on long-term consistency since reviews and response rates are measured across rolling periods

Small, repeatable actions add up and matter more than short bursts of effort.

Why timing can be a big advantage.

Because rewards extend into the next qualifying period, qualifying earlier gives you more runway to enjoy the benefits. It also gives you breathing room to maintain your status instead of racing to catch up at the end of a period.

Many pros find that once they understand the rhythm of qualifying periods, Pro Rewards feel less stressful and more predictable.

Let’s hear from you.

If you could give one Pro Rewards tip to another pro, what would it be?

If so:
did leads resume on their own?

• did you change anything specific?
• or is this tied to seasonality / demand pacing?
• I’m trying to understand whether this is normal platform behavior or something actionable on my end.

I paid less than $20 per lead last year, when I slide the set max lead price to $20 it says ill get 2 per month. I was paying this per lead last year and getting over 20 leads a month. Has something changed with how TT is setting lead prices, they are wildly inconsistent at the moment for me.

I operate a niche business that specializes exclusively in funeral planning and celebration-of-life coordination. At the moment, there isn’t a dedicated category for this type of service, which creates challenges on both the provider and client side.

Because there is no funeral or memorial planning category, families are required to select unrelated event types just to submit a request. As a result, a large percentage of the leads I receive are for services I do not offer — such as weddings, engagements, showers, birthdays, and other social events.

This has led to significant spend on leads that I’m unable to support, and it also creates confusion for families who are already navigating a difficult time.

I believe adding Funeral Planning / Celebration of Life as a subcategory would be beneficial for everyone:

• It ensures families are matched with appropriate professionals
• It reduces noise and frustration for service providers
• And it acknowledges that funeral planning is a distinct, specialized service that not all event vendors are equipped to handle

Has anyone successfully requested the addition of a new category or subcategory? I’d appreciate any guidance on the best path forward or who to contact to formally submit this recommendation.

Thank you so much.

I enter my information in and all it returns is "serverError".

Check out this great series of videos about strengthening your profile:

• Complete your profile — Learn how to stand out in search results and show the best of your business 
• Get Reviews — Sow potential customers how great it is to work with you 
• Check your insights — See how you measure up to your competition

See the whole series here and find more resources like this here in our video library.

If you’re already a seasoned pro on Thumbtack, what is your best advice for making your profile standout to potential customers?

Web:

App:

HmrDwn.

We specialize in repairing and maintaining high-end appliance brands such as Sub-Zero, Wolf, Thermador, Miele, Viking, Thor Kitchen, True Residential, and more. We provide expert repair services for all major appliance brands and types, including refrigerators and freezers, ice makers and wine coolers, ovens, stoves, and ranges, cooktops and microwaves, dishwashers and washers, as well as dryers. At Sub-Zero & Viking Repair of Calabasas, we offer reliable appliance repair in Calabasas, CA, and throughout all cities in California. Call us today to schedule your appliance repair service.

I originally created one Thumbtack account for my business. Later, after losing access to that original login and believing it was no longer recoverable, I unintentionally created a second account under a different email and imported my reviews.  Once I realized both accounts existed, I contacted support immediately to resolve it properly.

At this point:

•One ACTIVE account holds my available balance (funds)

•One DEACTIVATED account holds my imported Google reviews

•Both accounts belong to the same business, same owner, same phone number

My goal is simply to have my funds and my reviews together on one usable account.

Support has told me that the reviews cannot be unlinked and that even if I request full account and data deletion, the Google review link and reviews would still remain. This does not make sense to me, as full data deletion should remove all associated identifiers and links.

I just want my funds and reviews on one account. Is there any known fix for this situation?

Refreshing the page doesn't help. I've tried multiple browsers and that doesn't help.

If this is a service you offer and you have any insight, drop it in the comments. Thank you! (tagging in all of the pros in our Community who have let us know that they are in the cleaning industry)

@Colin_Archer @Melchionna1 @Tonya @Feli @Jvmarketingllc247 @Ala @Yourtexascleaner @Ashleylackey30 @Jnc @DeJa_G @CarinForYourHome @Diana @Midwestgir66 @Tamycan @Andriascleanspree21 @angelaanise @Bambi @BOONICOLE36 @Shanna @kRw_2022 @NaplesMaidServices @Kathie @Kleigh @Sandra_RI @Seth @Rosecalmon @Donell1382 @ABCsCleaners @Stitt88 @Meshacooper @Lisamking1980 @Lucia @Capprice @tjackson_2021 @Junior @Beatriz @thompson473 @luvlogan13 @Jlynn2022 @Swiftwater_sweeper @Cleaningcrew96 @NOZZLE35Z @chazincharge @Valmartins @Yourestweclean @aDeeperClean @Nahimarenee @Anna @Asia @shedoesitall22 @Allevell @Dabaddest4880 @Flora2020 @GlaydeMessina @Jannet @Zarrell @Dream_Maid @Cindy1466 @Maidinthecarolinas @OneLessThing @PAGUILAR @wespro20 @Naty @Hotmessexpress2022 @Kat @Yona @Thedeepkleanqween @amayagfriasphc99 @djpdsp @cbv_1970 @Cinthiag @Starr @MaidInArizona @daliat07 @RiseandShine @SuddenlyClean @Serenity_Cleaning256 @Silviapicado @Sammie_C12 @Heather_B @Robbie @Gadielmejia08 @Eddie05121 @Miss_Lorraine1 @Shannon_47_Sealey @Watisevenhappen @Nicole @thetiff3189 @cantorthomas @Hey_hi @Cleaning2012 @Barry @Peace97 @Fetch_Cleaning @LisaBclean @GetCleanClean @Holyghost11 @samthomas @Becca70 @Modern03 @Biglex32 @Mery1310 @kb_vb @Bubblesthecleaner @RGA @Kbennett @ArelyPlasencia98 @Bosslady @Fedorenko35 @Andreea @Kaugustin @Gmrpservicesllc @QueensCarpets @Lari @Felipe0323 @T_Crawford32 @Khathanh315 @Danielle @TheDirtWench @DreamCleaners @Solange89 @sbcl @Authentic_maid2023 @Vanessalimatop @Carriecares98 @starcleanofdallas @Victoryclean78 @Ayo @I_lovecleaning @SimplyClean21 @Asher @wmjimenez @MaritzaGV @AMBERROSEXO @Anastasia_8990 @PLCleaning @Adeeperclean_tx @BlackwellCleaning219 @wandascleaning @SWallace @Jandcrogers1 @francymaids @Ibejoanna @luxecleaning @HandyBeauEricaClean @oshane2b2 @Cebepristineservices @JacobsenCleaningCo @MilanCleaningCompany @Degotthetouch @missprestige @TailoredCleaning_099 @tsaversclean @Mskenya @DanielCunha @Sherry6 @ReneeK_63 @Greenclean201423 @CTVFL @Mommy123cat @ExoticBonsai408 @AMcCarver @SamsCrew6 @CasaBella @Vipcleaninginc @volfram1 @SilverLiningCleaning @HaroCleaning @ribeirophk @CleanClean_LLC @MIKings3 @SinCln2019 @DustyRhodes @Key1 @Quinn @marcio_ledger @PorprettyClean @Solomiia @Jokosse @GetItDone3909_33 @ptoney21 @bev @Isabella1275 @glennmo @CCC @Zumari2022 @Mariedesigns101 @sabacleaners @Cleanertoppro7 @Hollyj5 @Christine @billyP @Greggurley @ShawnSavage @NorcalAandC @Lidia @KW_CleaningCo2024 @Protaskmasters17_PTM @Giseli_123 @SparkNShineCleanAz @Thebosscompany_1 @Outdoorgirl333 @Jalease @Mamaof4 @Shaak009 @DinaGranados2014_ @krystalcleaning @sandy2510 @Spotcleaning_jk2021 @Leesuniquecleaning @EvanTeam @Mommascleaning @JOSEP95 @Pricedavin51 @SantiagopristineMaid @Julia_Evo @Almaz @Vbastos @september_marie77 @DCS @Sevencitiescleaning @SteveBurgess @Blakmajik45 @Dirtyware @AUniqueTouch @iKellie @Goolookingcleaner @Staceymceniry @Socalcleanbees @Red_Rock_Cleaning @Stephanie1709 @kerri

Learn more.

1. During the Pro Advisory Board panel, pros shared tactical insights on being successful with Thumbtack. Watch the replay [here].
2. Stand out from the competition with a winning profile, watch the replay [here].
3. Close leads with confidence, watch the replay [here].

If you attended the event, you can share feedback, kudos, or “could be better’s” here in the comments!

I know Thumbtack will do nothing about this, but does Thumbtack actually believe that we drive to everyone's house or business before providing a quote? Can that be possible?

Some of my all time favorite customer responses:

"Thumbtack said this is free. I have to pay you?"

"I just want an inspection, and this says you charge zero dollars."

"That's false advertising. My screen is saying I won't get charged."

Stay ahead of the curve: see new features and learn the latest business growth tips from pros just like you at this year’s event. 

Highlights you won’t want to miss:

• How we’re using AI to deliver more and better leads to pros.
• How to close more leads and use back-end software to make your business more efficient.
• Get your questions answered during the pro panel and hear directly from pros like you who have found success with Thumbtack.

Register today

I wanted to raise a recurring issue that I think a lot of us have seen: remote job mismatches.

Here’s what keeps happening:

• A client checks “remote,”
• But their message (if they even write one) clearly describes an on-site physical job — mounting APs, pulling cable, swapping hardware, etc.
• Thumbtack still routes it to anyone who offers “remote network setup” or “general IT.”

When it’s a local job, I can still make something of it — charge for an assessment, build a relationship, maybe upsell proper managed support. But when it’s “remote” and the work clearly isn’t, it’s a dead lead from the start. There’s no professional way to proceed, and it wastes both sides’ time.

Here’s the easy fix:

1. Require at least one sentence of description for all job requests — especially those marked “remote.”
2. • ✅ Remote
   • 🏠 On-Site
   • ❓ Inconclusive (needs clarification)

If it’s inconclusive, prompt the client for more details before sending it out to pros.

That one change would instantly improve lead quality and cut refund requests in half. It would also prevent category mismatches — like when someone wants a SharePoint intranet built but the system tags it under network setup.

The same logic applies to category classification overall

Many of us have seen leads where the system confuses a handyman with an electrician, or network setup with web development. A basic LLM pass could classify requests into the correct trade or specialization with far more accuracy than checkbox logic alone. Even if it’s not confident, “inconclusive” is a valid state — one that triggers a quick clarification from the client before burning a lead credit.

It’s 2025. We’ve got the tools to make this better for everyone.

Has anyone else run into these mismatched “remote” or miscategorized leads lately? Curious to see how widespread this has become.

— Dan @ Enuclea LLC

(Network & Systems Design | Stafford, VA)

Thanks!

• Stand out in search results: Outshine your competition and make a great first impression with a strong, engaging profile.
• Add a quality profile photo: Increase your success with a professional headshot or logo design. 
• Add your business information: Gain a high-level overview of your business and your background.
• Add photos and videos to show off your work: Show off both your professionalism and your attention to detail with high-quality media.
• Add personality to your introduction: Greet customers and convince them you're right for their project with a strong introduction.
• Highlight your skills with featured projects: Show off jobs you've already done so customers know what they can expect.
• Add credibility with reviews: Share how previous customers liked working with you, and why.
• Save time by filling out your questions and answers: Have less to explain to each customer, every time.

Comment below with your best profile tips.