Restore Thumbtack’s Old Communication System

This group is for Thumbtack professionals who want the dedicated phone-number system discontinued and the previous communication system fully restored.

Our purpose is to document how the dedicated-number system affects customer communication, missed calls, lead follow-up, business organization, and professional trust. Members can share clear, factual experiences and constructive feedback showing why direct communication through established business phone numbers worked better.

We are asking Thumbtack to listen to the professionals who pay for leads and rely on dependable customer communication. The goal is not to make the dedicated-number feature optional—the goal is to remove it and restore the old system for everyone.

Please keep discussions professional, specific, respectful, and focused on the business impact of this change. Do not share private customer information, phone numbers, or other confidential details.